We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

We are seeking a highly skilled and experienced Data and Technology leader, Assistant Vice President (AVP) of AI and Data Engineering, to join our dynamic team. The AVP will lead the development and implementation of advanced AI and data engineering solutions to drive business transformation and enhance customer experiences. This role requires a strategic thinker with a deep understanding of AI technologies, data engineering practices, and the ability to lead cross-functional teams. The ideal candidate will have a strong background in real-time data streaming, expertise in building complex agentic frameworks, Data APIs, vector stores, graph knowledge bases, and Retrieval-Augmented Generation (RAG) architectures, and a proven track record of enabling self-serve analytics and AI use cases.

This role will have a Hybrid work arrangement, with the expectation of working in either Charlotte, NC; Hartford, CT; Chicago, IL; or Columbus, OH 3 days a week (Tuesday through Thursday). Candidate must be authorized to work in the US without company sponsorship

Key Responsibilities:

Leadership & Strategy:

• Lead and manage a team of data engineers, providing technical guidance, mentoring, and career development opportunities.
• Collaborate with cross-functional teams, including data science, product development, and IT, to align enable data for AI initiatives.
• Develop and implement strategies that supports structured, unstructured data mining, real-time data streaming, vector and graph databases, and AI-powered applications.
• Be a thought leader, driving positive change and simplification while improving delivery speed.
• Stay up to date on emerging AI trends, attending conferences, and driving thought leadership to enhance organizational impact and visibility.
• Design AI prototypes and conduct experiments, with the ability to guide frameworks for production-ready solutions.
• Lead innovation by overseeing the development and deployment of cutting-edge AI solutions, ensuring scalability, effectiveness, and ethical soundness.

Build Strategy for Customer Domain Data:

• Establish the target state for Customer domain data.
• Create a comprehensive Customer 360 solution along with digital data.
• Implement a robust Master Data Management (MDM) system.
• Enhance the entity solution for improved data accuracy and consistency.
• Build data pipelines and AI agents to enable virtual assistants for Contact Center Agents.

Build and Support AI Use Cases:

• Leverage various foundational models, fine tuning thru prompt engineering and Knowledge RAGs.
• Build and maintain vector and graph database infrastructure for efficient storage and retrieval of embeddings used in RAG applications.
• Develop APIs and integration layers for enterprise AI services, ensuring compliance with regional data protection requirements.
• Create and optimize data streaming architectures for real-time AI applications
• Architect, implement, and maintain knowledge bases such as vector and graph databases to support complex data relationships and queries.

Design and Build AI Agents:

• Design and develop scalable AI agent frameworks to manage high call volumes by assisting human agents in real-time, reducing the need for manual searches and enabling more efficient and effective responses and improve agents' decision-making capabilities, boosting resolution times, productivity, and providing a personalized customer service experience.
• Enable build Voice Bots and Virtual Assistants: to help teams work faster, more accurately, and more confidently without sacrificing the human touch
• Stay updated on AI advancements, optimize AI agent performance through testing, and provide mentorship to junior members.

Real-Time Data Streaming:

• Design, build, and maintain scalable and robust real-time data streaming pipelines using technologies such as Apache Kafka, AWS Kinesis, Spark streaming, or similar.
• Ensure the efficient ingestion, processing, and delivery of data to various stakeholders and applications in real-time.

Unstructured Data Mining:

• Formulate and execute methods for extracting and analyzing unstructured data (such as text, images, and videos) to uncover meaningful insights.
• Implement advanced chunking strategies for better results.
• Combine unstructured data with structured data sources to create a comprehensive perspective on business operations and potential opportunities.

Qualifications:

• 15+ years of experience in data engineering, design, and development of large-scale data ecosystems and delivery experience.
• 2+ years of Data Science and Deep Learning exposure.
• Mastery level Data Engineering and Architecture skills – a deep understanding of data architecture patterns, data warehouse, integration, data lake, data domains, data products, BI, and cloud technology capabilities.
• Experience integrating ML solutions with cloud platforms like AWS SageMaker, GCP Vertex AI and leveraging their pre-built capabilities.
• Technical expertise in: Large Language Models (LLMs) and Generative AI platforms (Anthropic, OpenAI), Prompt engineering and LLM optimization techniques, Retrieval-Augmented Generation (RAG) architectures, Vector database implementations (Vertex AI, Postgres, OpenSearch, Pinecone etc.),AI Agent development and orchestration, Enterprise API development and integration.
• Experience handling model hallucinations, experience with grounding and ranking APIs.
• Experience with GCP, Cloud AI, Vertex AI, and Big Query required.
• Hands-on experience in Lang chain and building AI agents is a must.
• Experience in Vertex AI agent builder and Google Agent space.
• Knowledge in building hybrid data lake-houses involving more than one cloud vendor partner.
• Strong communication skills to describe and explain complex AI/ML concepts and models to business leaders.
• Strong understanding of traditional machine learning algorithms and their applications.
• Expertise in computer vision, including object detection, image segmentation, and image recognition.
• Proficiency in NLP techniques, including sentiment analysis, text generation, and language understanding models. Experience with multimodal language modeling and applications.
• Understanding of Generative AI concepts and LLM Models tailored to a wide variety of automotive applications.
• Hands-on experience with unstructured data mining and content summarization.
• Strong experience with the design and development of complex data ecosystems leveraging next-generation cloud technology stack across AWS or GCP Cloud and Snowflake.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us | Culture & Employee Insights | Diversity, Equity and Inclusion | Benefits