The Company

Outrider is a software company that is automating distribution yards with electric, self-driving trucks. Our system eliminates manual tasks that are hazardous and repetitive while it improves safety and efficiency. Outrider’s mission is to drive the rapid adoption of sustainable freight transportation. We are a private company founded in 2018 and backed by NEA, 8VC, Koch Disruptive Technologies, NVIDIA, and other top-tier investors. Our customers are Fortune 200 companies and our autonomous trucks are already running in distribution yards. For more information, visit www.outrider.ai

At Outrider, you'll develop, improve upon, and ship cutting-edge software that drives next-generation freight transportation. Your work will directly contribute to autonomous systems that move millions of tons of freight across shipping & logistics centers, revolutionizing the way goods are transported globally. Over time, your contributions will enhance efficiency, safety, precision, and sustainability across the supply chain. Throughout your time at Outrider, you'll collaborate across teams and functions to build and maintain robust systems that keep the global economy moving.

The Role

This is a temporary position lasting 3-6 months with the potential to last longer. 

The Autonomous Vehicle (AV) Dispatcher is responsible for commanding and tracking the driverless trucks at the heart of the Outrider System, a first-of-its-kind product designed to automate the world’s largest distribution yards. This position reports to the head of Outrider dispatch operations and serves as Outrider’s primary point of contact for operations issues and inquiries at customer sites. 

The AV Dispatcher’s duties include assigning trailer move requests to the autonomous trucks (aka terminal tractors, hostlers, shifters, yard dogs, yard goats) operating at customer distribution yards and managing truck movements via Mission Control, Outrider’s proprietary, cloud-hosted dispatching/monitoring tool. The AV Dispatcher can interact with customer dispatching functions (either humans or the customer’s yard management system/YMS) as needed to assign, track and update the status of customer-requested trailer moves.

This role is hands-on, requiring close monitoring of system performance and productivity as well on-point suggestions for improvements to the UI, workflow, and overall system. The successful candidate thrives in a dynamic work environment, has strong focus and attention to detail, and is comfortable making fast and sound decisions with a safety-first mindset.

This position plays an essential role in helping deliver a safety-critical system for industrial automation. The opportunity offers the successful candidate the chance to help develop a market-defining enterprise product that combines robotics technology with a software-as-a-service (SaaS) business model.

Duties and Responsibilities

• Lead AV operations, ensuring safety and productivity, and manage trailer move missions using Outrider or customer software while communicating with engineers and teams.
• Create and manage tickets for system issues or truck maintenance (Jira, Zendesk, Fleetio), and document operational details in reports.
• Train customers on the Outrider system and serve as a liaison for operational support.
• Escalate issues according to protocols and support operations through travel to customer sites when required.

Required Qualifications

• BS or BA degree preferred or 2-3 years of relevant industry or technical experience
• Minimum 1-2 years’ experience in transportation, intermodal, industrial automation, material handling automation, or warehouse operations
• Exceptional analytical skills
• Ability to communicate and assist with troubleshooting complex systems issues quickly and correctly while on customer sites
• Self-driven behavior and demonstrated strong leadership and people skills
• Very good time management skills and ability to quickly make informed decisions
• Proficiency with MS Office or G-Suite.
• Sterling references
• Ability to travel up to 30% of the time, if applicable, or potentially commit to extended stays at customer sites for the deployment of Outrider autonomous vehicles

Ideal Qualifications

• Experience with autonomous vehicles, complex electronic systems and field work
• Exceptional customer service
• Interest in data analysis
• Knowledge of and experience with integrated hardware/firmware/ software systems

Compensation & Benefits

• Hourly Rate: $28.00 - $33.00
• Full health benefits
• Actual compensation is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor

Work Environment and Physical Demands

This role is primarily based in a warehouse setting with regular exposure to varying environmental conditions such as heat, cold, rain, and snow. This position involves regular exposure to moderate noise levels typical of a warehouse environment, including machinery and vehicle operations. Employees will be working around autonomous trucks and must be comfortable operating in an industrial environment. 

Physical requirements include:

• Ascending and descending in and out of trucks
• Lifting and transporting supplies as needed
• Using hand tools such as screwdrivers and wrenches
• Cleaning and maintaining work areas with supplies such as brooms
• Performing tasks that may require standing, walking, bending, twisting, or reaching for extended periods