Orbem is an impact-driven deep-tech startup from Munich, Germany. We develop fast, accurate, and accessible imaging solutions that provide access to otherwise unattainable sources of knowledge.
We seek to make a difference – and develop solutions to sustainably feed the world, accelerate the transition to a green economy, and transform disease detection.
Join us on our mission to unleash AI-powered imaging for everything and everyone.
Starting date: January 2025
Compensation package: €50,000 - €55,000 in yearly salary, up to €20,000 in equity, and up to €5,000 per year in company benefits
Work model: Hybrid in Munich, Germany
As Associate Technical Support Manager, at Orbem, you will be assisting our customers by answering any questions and solving any issues they may have with our cutting-edge AI-powered MRI scanning solutions at our multinational sites.
This involves direct fault-finding in our systems, or co-ordinating the solving of the issue by raising it with our developers. You collaborate with our product, hardware, and software teams, ensuring the timely resolution of any issues raised by our customers, minimizing downtime and delivering high levels of customer satisfaction.
This role allows you to be a part of unlocking the potential of MRI technology, transforming it from traditional clinical settings into fully automated industrial applications.
In your role, you will be the first fully dedicated person working on creating business value through data. Specifically, you will:
We own every challenge: we enjoy complexity and thrive under uncertainty.
We strive for better: we seize any opportunity for growth and challenge the status quo. We are constantly learning and improving.
We imagine new frontiers: we think beyond ‘doable’ and ‘reasonable’. We design a sustainable and healthy future together.
Experience and skills
Completed a technical apprenticeship or possess relevant hands-on experience.
A good base of technical knowledge to build upon.
Has had some experience in a Technical customer support role.
Analytical, trouble-shooting mindset.
Ability to work independently with guidance, and comfortable collaborating with senior team members.
Proactive and eager to learn, with a team-oriented mindset.
Ability to take ownership of customer issues/questions, owning the case until a solution is not only found but communicated and implemented.
Strong communication skills, with the ability to explain technical concepts to non-technical users.
A positive attitude and a genuine passion for technology and helping others.
Basic understanding of software and troubleshooting methodologies.
Familiarity with CRM and ticketing systems.
Any previous experience with AI and/or MRI technology is a plus.
And just as important: a personable and approachable demeanor, bringing a positive attitude to every interaction
Finally and just as important as the rest, your personality.
As an Associate Technical Support Manager, you become part of our diverse and international team. Learn more about the team members, their work, and challenges here: www.orbem.ai
At Orbem, we're committed to building a smart, diverse team, and we recognize that self-doubt can prevent talented individuals from applying. If you feel you don't meet every requirement, we'd love to hear from you anyway!