Are you a problem solver and a fast learner? Would you enjoy working in a fast-paced, entrepreneurial environment? Do you want to be part of a diverse and driven team striving for excellence? If the answer is yes, then keep reading! 

Who We Are: 

Atheneum is a leading global insights platform servicing various clients including distinguished strategy consulting firms, renowned investment houses and well known global corporations. Our mission is to provide faster insights to empower our clients’ decision making. Through our AI capabilities we accelerate the decision-making of our clients by connecting them to the world's top professionals and industry leaders. 

Atheneum is growing rapidly, with 500+ professionals in 11 offices across the US, South America, APAC and EMEA. 

Associate Director, Surveys 

About Atheneum  

Atheneum (Atheneum.ai) is a leading global insights platform, connecting clients with the expertise they need to make informed decisions. We specialize in facilitating seamless collaboration and delivering high-quality research to power strategic growth.  

We are seeking a forward-thinking Associate Director, Client Services to join our dynamic team. This role requires a client-centric leader with expertise in market research and a proven history of operational excellence in fast-paced, high-growth environments.  

About The Client Services team  
 
The client services team, together with sales, exist to drive predictable, repeatable growth for the Atheneum survey business and for our clients. With a commitment to performance and autonomy, we have built a team of smart, hardworking, and dynamic individuals who value integrity and teamwork.   

What you will be doing  

• Collaborating closely with our commercial leadership, you will help lead us to deliver ambitious growth.  

• Using your customer-centric approach, you will enjoy mentoring and supporting team leads and individual team members to drive engagement and performance, taking the client delivery teams to new heights   

• You will have experience of setting goals across operational disciplines, defining clearly and reasonably what you will need from the wider team to support the team’s success in delivering against those goals.  

• Being proactive, strategic, and collaborative in your approach to execution of plans.  

• Hiring, developing, coaching, and continuously learning.  

• You will be someone who gets energised from spending your day to day focused on helping your team do their absolute best through a blend of effective coaching, training, and other team growth and support activities. Empowering, not micromanaging.  

• Your leadership style will reflect the values and behaviours you wish to see in members of the team, through giving individual team members the specific tools they need to become ever more accomplished.  

• Being an operational role, an eye for detail and blend of instinct, data and expertise for improvement is necessary. You will be capable of applying a suitable blend of expertise, data, and instinct to develop, test, adapt and deliver positive momentum to our operations teams' productivity.  

• As we grow, we want to continuously be improving, to ensure we are always using and establishing best practices based on what works for Atheneum, the team and of course our clients.   
   
   
  Who you are  
   
  An empathetic and confident leader. You have a passion for people and their progression. Your coaching style and approach help elicit the best from all.  
   
  You know how to drive performance across the team. You know what to look for, what good looks like, what outstanding looks like, and how to work towards it for the benefit of our clients.   
   
  You’re happy to establish new processes when needed, being open to feedback and new ways of doing things. You can find, hire, train, and retain the best talent. You are always focused on the future scalability while achieving todays objectives.  
   
  You don’t have to know everything, so you’re not too proud to ask for help from those around you, you celebrate shared successes, collaborate with colleagues and are ambitious for the surveys business.  
   
  In Summary   

• Strategic Leadership: Oversee and optimise operational workflows to ensure seamless delivery of Atheneum’s insights and research services.   

• Team Management: Build, mentor, and manage a high-performing operations team, fostering a culture of excellence.   

• Process Optimisation: Design and implement scalable processes to improve efficiency, reduce costs, and maintain quality standards.   

• Client Delivery: Collaborate with client-facing teams to ensure timely, accurate, and high-quality project execution.   

• Cross-Functional Collaboration: Partner with sales, tech, and research teams to align operational strategies with overall business objectives.   

• Technology Integration: Leverage technology and tools to streamline operations and enhance productivity.   

• Performance Analysis: Monitor and analyse operational metrics to identify trends, drive improvements, and inform strategic decisions.   

Qualifications   

Industry Expertise: Proven experience in market research sample operations.  

Leadership Experience: 7+ years in operations management with at least 3 years in a leadership role.   

Skills: Exceptional analytical, organisational, and communication skills; ability to manage multiple priorities and deliver under pressure.   

Tech-Savvy: Familiarity with operational tools, platforms, and systems.   

Here at Atheneum, diversity and inclusion is not just part of our culture, it is ingrained in our DNA. We do not discriminate in any way when assessing applications.