The AI Ops Coordinator will be responsible for the strategy, roadmap and execution of reimagining operational and customer experiences by leveraging AI, automation, other technologies to drive automation and accelerate workforce efficiencies. This person should have a strong background and expertise in artificial intelligence, Machine Learning, and Large language Models to drive product innovation, enhance user engagement, and deliver impactful solutions that meet the needs of the organization and our customers. The AI Ops Coordinator should also have extensive experience working with very large data sets and knowledge of building programs/mappings that leverage Azure platforms and Data warehouses (MPP) platforms.
Key Accountabilities
Design integration solutions that fit within the larger data integration strategy or initiative, including recommending data integration tools.
Advocate and enforce adoption of architecture standards such as technical design patterns, reusable code examples, and physical design best practices.
Collaborate with cross functional teams, data scientists, & stakeholders to develop new AI and data capabilities including governance policies, standards, and best practices.
Serve as a consultant resource regarding lines of businesses existing & prospective AI tools, products, & uses.
Provide data engineering consultation on complex Big Data projects.
Support a service-oriented data architecture as required.
Identify and design any transformations or conversions required to maximize data consistency and usability.
Review requirements for data sourcing requests and understand feasibility.
Develop data integration solutions in alignment with enterprise data integration principles.
Gain access to the data sources and perform initial analysis to identify sourcing strategies and act as technical expert to provide guidance to the business.
Support the adoption, development, implementation, & acceptable use of AI by organization
Proactively work to shape & support the organization’s enterprise Artificial Intelligence strategy.
Work with operations and data & analytics teams to prioritize short-term and long-term goals.
Perform Competitive analysis for like industries and help establish AI priorities and best practices.
Deliver product requirements with prioritized features and establish the operational rigor for operating and improving organizational capabilities.
Monitor and measure product/capability performance - analyze capability NPS, product usage, and operations data.
Required Qualifications:
Bachelor’s Degree in Computer Science or Mathematics/Statistics and 6 or more years of experience in the Data Engineering area
OR
High School Diploma or Equivalent and 8 or more years of experience in the Data Engineering area
OR
Zurich Certified Insurance Apprentice including an Associate Degree in Computer Science or Mathematics/Statistics and 6 or more years of experience in the Data Engineering area
AND
5 or more of experience in Enterprise Data Engineering
Experience in scripting languages
Experience with data transformation and aggregation tools
Experience in data analysis, data interrogation or data profiling
Preferred Qualifications:
Experience working with AI, Machine Learning, and Large Language Models
Experience using Cloud platforms/technologies
Experience in scripting languages including Shell, Perl, Python, R, Java
Experience Big Data tools including with Storn, Hive, Spark, Map Reduce, Kafka, Flume, Tex, Pig, Oozi
Experience with ETL technologies; strong SQL and stored procedure skills
Experience with using and implementing ChatGPT
Microsoft Certified: Azure AI Fundamentals
Project Management PMP or Agile Certified Professional ACP Certification preferred
Compensation for roles at Zurich varies depending on a wide array of factors including but not limited to the specific office location, role, skill set, and level of experience. As required by local law, Zurich provides in good faith a reasonable range of compensation for roles. For additional information about our Total Rewards Click here. Other rewards may include short term incentive bonuses and merit increases. Candidates with salary expectations outside of the range are encouraged to apply, and will be considered based on experience, skill, and education. The salary provided is a nationwide market range and has not been adjusted for the applicable geographic differential associated with the location where the position may be filled. The starting salary range for this position is $96,300.00 - $157,700.00.
As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time (https://www.zurichna.com/careers/faq).
A future with Zurich. What can go right when you apply at Zurich?
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
Location(s): AM - Illinois Virtual Office
Remote Working: Yes
Schedule: Full Time
Employment Sponsorship Offered: No
Linkedin Recruiter Tag: #LI-KJ1 #LI-ASSOCIATE
