Arabic/English UX Writer

Department: Design

Employment Type: Full Time

Location: UAE

Reporting To: Stephen Flynn

Description

Who are we?
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money. The more lives we change, the more our work matters. Our flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 30,000 global brands and small businesses (including Noon, Jarir, Namshi, IKEA, Shein, and Amazon) use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in-store. 
Tabby generates more than $8 billion in annualised transaction volume for its partner brands and has the highest-rated, most-reviewed, largest and fastest-growing customer base of any Buy Now Pay Later (BNPL) provider in the GCC region.
Tabby launched operations in 2020 and was last valued at $1.5b during our latest round of funding in 2023.

Fun facts

• We are MENA’s fastest growing two-sided network operating in the UAE, KSA, Kuwait and Bahrain 
• We serve +14m registered shoppers with >80% repeat usage rate
• We work with +40k active retail partners online and in-store
• Our app has been downloaded by millions of people, and is ranked in the top 3 shopping apps in the Apple App Store and Google Play Store, with 4.8 stars from more than 550k rating
• We generate $8b in annualised transaction volume at run-rate with 4X YoY growth
• We pride ourselves on and credit our success to our 2,000+ amazing team members across multiple territories

For more information on Tabby, please click here 

Key Responsibilities

• Develop clear, concise, and engaging copy for digital products in both Arabic and English, including UI elements, microcopy, and user help content.
• Collaborate with product managers, researchers, designers and developers to ensure content aligns with the overall user experience, product strategy, and regional requirements.
• Conduct user research and testing across Arabic and English audiences to understand behaviours, needs and preferences, and apply these insights to improve UX writing and localisation efforts
• Maintain a consistent tone of voice and style in both Arabic and English across all digital touchpoints, ensuring alignment with brand guidelines and cultural nuances.
• Create and maintain comprehensive UX writing guidelines and documentation for bilingual content to ensure consistency and quality across all products and teams.
• Translate, adapt, and localise copy for Arabic and English users, ensuring cultural relevance and accessibility for diverse audiences.
• Proactively identify and address gaps in bilingual content across the user journey, ensuring clarity, accessibility, and user-centric design.
• Collaborate with high-level stakeholders to align content strategies with business objectives 
• Stay updated on industry trends and emerging technologies in UX writing and localisation, bringing fresh ideas and insights to enhance bilingual user experiences.

Skills, Knowledge & Expertise

• Bachelor’s degree in English, Communications, Marketing, UX or a related field.
• At least 4 years of experience as a UX writer, with expertise in bilingual (Arabic/English) content creation.
• Proven ability to write for diverse audiences in both languages, considering cultural nuances and localisation.
• Strong understanding of UX principles, best practices, and content strategy.
• Excellent writing, editing, and proofreading skills, with a keen eye for detail and consistency.
• Experience collaborating with high-level stakeholders and cross-functional teams, including product managers, designers, and developers.
• Analytical mindset, with the ability to use data and user feedback to inform and improve content.
• Proficiency in relevant tools and software for UX writing and content management.
• Strong organisational and project management skills, with the ability to handle multiple projects simultaneously.
• Background in the fintech or financial services industry, or a similarly fast-moving sector.
• Management experience is preferred but not essential; leadership potential is highly valued.
• Excellent communication skills, with the ability to present ideas clearly and persuasively.

Who will excel?
The ideal candidate will be comfortable in a fast-paced, high-energy environment. They will be a creative and analytical problem solver with a passion for delivering results.

At Tabby, we act as owners and are held accountable because Tabby belongs to every one of us. We treat each other and our users with kindness, respect, and inclusivity.  We always strive to evolve and are not set in our ways. We’re thoughtful giving our feedback and mindful receiving it. We aim to drive meaningful impact over small incremental changes. 
If you feel the above values resonate with you – you will enjoy this incredible journey with us!

What we offer in return

• We are an international team of inspired professionals located all over the globe.
• We have an inclusive company culture, embracing diversity, integrity and transparency. We strive for work-life balance. 
• The team is granted 100% trust and freedom to apply their own vision and generate ideas from day one. Each individual takes responsibility for their area of work. The company encourages everyone to think and make decisions as if Tabby were their own business, because, in essence, it is. The employee stock options programme is available to all.
• Team members have the opportunity to learn and grow within one of the fastest-growing fintech companies in the region.
• Relocation support is available if needed, with guidance provided throughout the entire process.
• All necessary devices for work are supplied.
• Being a remote-first company, we value the time spent together with the team, which is why we regularly meet to work and have fun together.