We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

As a Machine Learning Scientist - Natural Language Processing (NLP) - Senior Associate, you will apply sophisticated machine learning methods to complex tasks including natural language processing, speech analytics, and recommendation systems, collaborate with various teams, and actively participate in the knowledge sharing community. The candidate must excel in working in a highly collaborative environment together with the business, technologists and control partners to deploy solutions into production. The candidate must also have a strong passion for machine learning and invest independent time towards learning, researching and experimenting with new innovations in the field. The candidate must have solid expertise in Deep Learning with hands-on implementation experience and possess strong analytical thinking, a deep desire to learn and be highly motivated.

Job Responsibilities

• Develop state-of-the art machine learning models to solve real-world problems and apply it to tasks such as NLP, speech recognition and analytics, or recommendation systems
• Choosing, extending, and innovating ML strategies for various banking problems
• Analyzing and evaluating the ongoing performance of developed models 
• Collaborate with multiple partner teams such as Business, Technology, Product Management, Legal, Compliance, Strategy and Business Management to deploy solutions into production
• Learning about and understanding our supported businesses in order to drive practical and successful solutions

Required qualifications, capabilities, and skills

• BS with 5+ years, or MS with 3+ years of hand-on industry experience in Machine Learning, preferably Deep Learning.
• Good understanding of the latest advancement of NLP concepts, such as the transformer architecture and knowledge distillation.
• Experience in classical ML techniques including classification, clustering, optimization, cross validation, data wrangling, feature selection, and feature extraction
• Ability to design experiments — establish strong baselines, choose meaningful metrics, and evaluate model performance rigorously
• Scientific thinking with the ability to invent and to work both independently and in highly collaborative team environments
• Solid written and spoken communication skills

Preferred qualifications, capabilities, and skills

• 2 years of hands-on experience with virtual assistant model development and optimization
• Familiarity with continuous integration models and unit test development
• Experience with A/B experimentation and data/metric-driven product development

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans