Jadeer is hiring on behalf of one of our clients in Egypt, our client is one of the leaders in software industry 

Job Title: Application Support Engineer

Scope: the scope of an Application Support Engineer is diverse and dynamic, offering numerous opportunities for professional growth and specialization in various areas of technology and support.

Responsibilities:

Providing first level investigation and diagnosis.

Resolving those incidents/service requests they are able.

Escalating incidents/service requests that they cannot resolve within agreed timescales


Following up till the closure of the incident with second- and third-line support.


Logging all relevant incident/service request details, allocating categorization and prioritization codes


Keeping users informed of progress.


Assist users with data conversion / migration.


Design, develop and maintain reports used by systems users.


Closing all resolved incidents, requests and other calls.


Conducting customer/user satisfaction call-backs/surveys as agreed


Communication with users – keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc.

Qualifications:

Bachlor degree in IT, Computer Science or Computer Software Engineering.

1-2 years of experience in Application Support role.


Excellent communication Skills.


Experience on supporting large scale systems (ERP, financial, Project management).


Hands-on experience in MySQL Databases and windows troubleshooting.

Benefits:

  • Competitive salary.
  • Health insurance.
  • Professional development opportunities.
  • Flexible working hours.
  • Collaborative and supportive work environment.

Working Conditions:

Working Hours: 9-6 (Sun-Thursday)

Working Model:  Hybrid

At Jadeer, we value diversity and equal opportunity. We welcome applicants from all backgrounds and experiences.

Location

Al Giza, Egypt

Job Overview
Job Posted:
3 days ago
Job Expires:
Job Type
Full Time

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