TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa.

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the team
We are the e-commerce department for TikTok and its affiliates. We are responsible for the research and development of NLP algorithms under TikTok and its affiliates' overseas e-commerce business, mainly including intelligent customer service and machine translation.

Responsibilities
- Responsible for Chinese and overseas's intelligent customer service under ByteDance's e-commerce business, based on two main kinds of products, which are automatic robots and intelligent assistance . Our team provides solutions such as intelligent dialogue, active service, and intelligent marketing, keep improving the efficiency of customer service staff and customers' experience. The algorithm capacities include the identification of a customer's incoming line, the intention understanding, and the solutions to various kinds of questions, etc.
- Responsible for the language quality of TikTok and its affiliates overseas e-commerce platform (e.g., TikTok shopping, Fanno), including improving machine translation quality of products' information, IM of buyers and sellers, and supporting scenario of cross-lingual searching.
- Responsible for the NLP related R&D, mainly including:
- Language understanding, including intention recognition, emotion recognition, FAQ, etc.
- Build an intelligent dialogue system, including mining questions and answers.
- Multilingual text generation such as products' copy, dialogue summary, email reply, etc.
- Machine translation, including the translation of product titles and details, IM and other scenarios.
- Cross-lingual search, including cross language matching, cross-lingual vector retrieval, etc.
- Support the production of scalable and optimised AI/machine learning (ML) models
- Focus on building algorithms for the extraction, transformation and loading of large volumes of realtime, unstructured data to deploy AI/ML solutions from theoretical data science models.
- Run experiments to test the performance of deployed models, and identifies and resolves bugs that arise in the process.
- Work in a team setting and apply knowledge in statistics, scripting and programming languages required by the firm.
- Work with the relevant software platforms in which the models are deployed.