Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

Five9 is seeking an AI Trainer to work with a world class Intelligent Virtual Agent (IVA) application development team. The ideal candidate is a passionate, self-managed individual who delights customers with their consulting skills. This is a key position within our Professional Services organization and will be responsible for designing best-in-class voice, chatbots, and omnichannel conversational applications.

Key Responsibilities:

• Deliver high-quality labelled data, using guidelines provided to meet our KPIs, and using in-house tools and software.
• Provide consulting services on voice and text (chatbot) applications.
• Work with a range of text, speech and other types of data.
• Provide optimisation and tuning services: analyse conversations to unearth patterns, modify and run scripts to analyse data, implement learnings into the application, track efficacy and present business insights to customers
• Show Ownership and initiative when providing feedback for improvements to processes that can increase the amount and quality of the data we process - we believe every ground-breaking change starts with a small idea!
• Work with vendors to manage the annotation lifecycle and ensure quality of labeling
• Work closely with Data Scientists and implementation Engineers

Qualifications:

• Bachelor’s degree in Linguistics, or related field
• 2+ years of related experience
• High and demonstrated proficiency in English written and oral communication.
• Experience with python and/or command line preferred
• Experience with NLP concepts and techniques preferred
• Experience with Dialog Flow preferred 
• Strong attention to detail and the ability to work independently in a fast-paced environment
• Experience with MS office 
• Experience with annotation and transcription preferred

Benefits:

• Five9 Shares
• Bonus Scheme
• 10% Flex Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance 
• 25 day Annual Leave + Public Holidays

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.