Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Global People AI Program Manager supports newly established AI programs within the Global People team which serves as a central hub for AI initiatives and AI technology projects. The program manager will be part of a team that is overseeing the Global People AI governance framework, AI Ambassador program, and AI innovation lab which are all focused on promoting AI for HR innovation in a safe, responsible, and ethical manner. This role ensures the broader AI program(s) are aligned with Global People and Enterprise AI strategies, ensures effective program management, and ensures continued growth of AI capabilities within the Global People team.

Job Description

What you get to do in this role:   

• Coordinate cross-functional teams through meetings and progress measurement activity which bring distinct, specific projects to completion
• Ensures effective and timely communication and execution of AI program roadmap deliverables and activities
• Oversee and coordinate the development and maintenance of program charters, project plans, schedules, risk and issue logs, and mitigation strategies.
• Implement a continuous improvement protocol to regularly assess and optimize the effectiveness of AI projects and initiatives.
• Develop and maintain a comprehensive program roadmap, outlining key milestones, deliverables, and timelines.• Collaborate with AI Governance committee(s) to define program objectives, success metrics, and key performance indicators (KPIs).
• Coordinate with cross-functional teams, including Digital Technology, product management, legal, compliance, risk, and Enterprise AI Governing bodies. 
• Partner with GP AI Success committee to track and analyze GP AI program performance, using data-driven insights to identify areas for improvement and drive continuous optimization.
• Prepare detailed reports and dashboards to communicate program progress, challenges, and successes to stakeholders.
• Implement feedback mechanisms to capture and incorporate lessons learned into future program iterations

Qualifications

To be successful in this role you have:

• Years of experience 7+ years working in a Program Management role
• Specific technologies required (if any) Solid understanding of current AI technology landscape and capabilities
• Certifications, apprenticeships, micro-credentials (if any)
• Supervisory and people leader experiencePreferred Qualifications
• Experience building up an AI program from early stages
• Working within HR programs or initiativesSkills and Expected Proficiency Levels
• Project Management Skills -  Expert - Proven ability to plan, execute, monitor, and control AI projects within budget, timeline, and scope, utilizing project management methodologies.
• Technical Understanding of AI -  Advanced – A solid grasp of AI concepts like machine learning algorithms, deep learning, natural language processing, and data analysis to effectively guide project development.
• Cross-functional Collaboration - Advanced – Facilitating communication and collaboration between diverse teams including data scientists, engineers, business stakeholders, designers, and legal teams.
• Stakeholder Management -  Advanced – Effectively managing expectations, communicating progress updates, and addressing concerns from various stakeholders throughout the project lifecycle.
• Adaptability and Continuous Learning - Advanced - Staying updated with the rapidly evolving AI landscape and adapting to new technologies and techniques.
• Ethical Decision-Making - Expert – Analyzes situations and make decisions aligned with the company's and external ethical code and expectations in the AI space

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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