About Corndel:
Corndel is a unique, multi award-winning UK management and technology training provider that focuses on delivering the highest quality programmes throughout an employee’s career. We partner with some of the UK’s largest and most exciting businesses to help drive organisational and personal performance through transformational learning.
Our vision is to shape a world where everyone is empowered to be their professional best. We are one of the fastest growing companies in the UK and provide a great platform for proactive and motivated individuals to take the next exciting step in their career. You will be joining an organisation with a fun, entrepreneurial and supportive environment, providing fulfilling work and an open, informal culture.

Overview: 

Corndel is seeking an exceptional individual to join our Professional Development Expert (PDE) Team, delivering high-quality training and coaching in Microsoft 365 (M365) and AI. This role will support professionals in adopting and integrating AI-powered tools, enhancing digital literacy, and driving efficiency in their organisations.

This role requires technical expertise in M365, a solid understanding of AI (particularly Microsoft Copilot), and the ability to coach and mentor learners through our apprenticeship programme. The ideal candidate will have experience delivering engaging training sessions and supporting digital adoption in organisations.

Responsibilities:

• Deliver comprehensive training aligned to our apprenticeship programme on Microsoft 365 applications, including Outlook, Teams, SharePoint, Word, Excel, PowerPoint, and Power Automate.
• Guide learners in adopting AI-powered features such as Microsoft Copilot, ensuring they understand AI productivity, security, and ethical considerations.
• Provide training and guidance to learning on how to deliver hands-on digital support, diagnosing and resolving application issues, monitoring system use, and promoting best practices in data security.
• Coach and mentor learners, helping them build confidence in their digital skills and successfully integrate AI and M365 tools into their role and organisations.
• Adapt communication and training delivery to suit technical and non-technical learners, ensuring clarity and engagement.
• Support learners in driving adoption of AI tools within their organisations, handling objections, and recognising opportunities to enhance workflows.
• Ensure learners progress through training materials and assessment tasks in a timely manner, providing ongoing feedback and additional resources.
• Keep up to date with emerging digital technologies, particularly AI trends, and continuously develop personal expertise.

Technical Skills and Competencies:

• Technical Expertise in M365 & AI: Strong working knowledge of Microsoft 365 applications and AI-powered features such as Microsoft Copilot. A good understanding of AI and Large Language Models (LLMs) is highly beneficial.
• Digital Support Experience: Hands-on experience troubleshooting application issues, training colleagues, and ensuring digital security best practices. Familiarity with helpdesk operations is a plus.
• Engaging & Adaptable Communication: Ability to deliver dynamic training sessions and tailor communication to different audiences.
• Coaching Mindset: Passionate about guiding learners and supporting their digital development.
• Change Management & AI Adoption: Understanding of how organisations respond to technological change, with the ability to support learners in overcoming resistance and driving AI adoption.
• Results-Oriented & Supportive: Committed to learner success, providing high-quality feedback and additional support to ensure competency.
• Continuous Learner: Proactively engages with emerging digital and AI trends, maintaining expertise in evolving tools and technologies.

Required Skills and Experience:

• A teaching qualification or significant experience in training and developing professionals.
• Experience delivering training in a corporate or professional development setting.
• Microsoft Certified Trainer status (desirable).
• ITIL qualification (desirable).
• Practical experience with Power Automate and Copilot Studio (highly advantageous).
• Strong ability to adapt content and delivery style to different audience levels.
• No programming or data engineering skills required.

Person Specification:

• A self-starter and self-manager who can engage people, keep them engaged and progressing through the qualification.
• A can-do and upbeat attitude to work, colleagues, clients, and managers.
• An inquisitive mind, able to find things out and solve problems.
• Solutions-focused with detailed attention to both the outcomes and the inputs to secure them.
• A passion for continued professional and personal development and a desire and pleasure in seeing others develop and succeed.
• A person who wants to make a difference.

Why join Corndel?

• We're committed to having a fully inclusive, welcoming and safe culture and always striving to improve.
• We provide an environment that is truly flexible and supportive, somewhere you will have autonomy over your role.
• We're a leader in our field, with quality and excellence at the heart of what we do.

As part of our commitment to create an inclusive workplace where all colleagues can be their true selves, excel in their roles and progress in their careers, we recognise the importance of embracing the diversity in the working population and making Corndel a fully accessible employer.

As Corndel is a Disability Confident Employer, we make sure that a fair and proportionate number of disabled applicants who meet the minimum criteria for a job will be offered an interview. If you would like to be considered under this scheme, when submitting your application, please select the appropriate option to let us know that you have a disability. Please note this does not mean that all disabled people are entitled to an interview, in some recruitment situations such as peak times, we might need to limit the overall numbers of interviews we offer.

If you have a disability that might affect any stage of the recruitment process, please let us know about any help or reasonable adjustments you need before any interview or assessment. We’ll work with you to make sure any appropriate support is in place and make the application process a more positive experience.

Corndel is committed to safeguarding and safer recruitment practices, and will undertake pre-employment checks on the successful candidate, including DBS Disclosure Check.