Description

AI Operations – Student Position

Part-time (3 days a week).

About Us

At Commbox, we are revolutionizing customer communication with our next-generation automated platform. Our solution empowers enterprises to increase customer satisfaction, ROI, and business growth while maintaining a personal touch.

If you're passionate about building innovative technology and want to play a role in shaping the future of automated business solutions, we want you on our team!

Role Overview

As an AI Operations Student you will sit at the heart of our AI delivery pipeline. You will help transform cutting-edge language-model capabilities into reliable products for customers. The role combines hands-on prompt engineering, data-driven experimentation and tight collaboration with Product, R&D, QA and Customer Success.

What You’ll Do

• Build, Tune & Evaluate AI Agents -
• Prompt engineering- Design prompts and workflows on the Commbox platform and via the OpenAI API using best practices for prompt engineering 
• Run fine-tuning cycles; inspect training / validation loss curves, learning rate, batch size and other ML metrics;
• Execute evaluation and end-to-end tests, analyse results and translate insights into concrete product tweaks.
• Track OpenAI releases and broader Gen-AI advances, surface relevant features and proofs-of-concept to the team.
• Customer Onboarding & POCs – Partner with Project Managers and CSMs to scope, estimate and deliver projects, communicate progress and results along the way
• Cross-Functional Debugging – Work shoulder-to-shoulder with QA, R&D and Product to reproduce issues, validate fixes and streamline internal processes.
• Automation & Tooling – Write Python scripts and lightweight internal tools that shorten repetitive tasks and improve data quality.
• Documentation – Produce clear, concise docs covering workflows, test plans and customer-facing guides.
• Thriving in Dynamism – Juggle multiple threads in a fast-moving environment while holding yourself to agreed timelines.
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What We’re Looking For

• Enrolled in a B.Sc. in Computer Science or similar (This position is suitable for students in their final year of studies)
• Programming skills – Python, any additional language is a plus.
• API literacy – understand REST/HTTP concepts 
• ML appreciation – basic grasp of model training, evaluation metrics and prompt-engineering ideas; prior OpenAI API use is an advantage.
• Analytical mindset – comfortable slicing data to diagnose issues and validate hypotheses.
• Communication – articulate technical topics in clear English for both technical and business audiences.
• Multitasker – able to prioritise, context-switch and deliver on deadlines.
• Problem-solver & creative thinker – curious, proactive and biased toward action.
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Nice-to-Haves

• Experience with version control (Git), Jupyter notebooks
• Exposure to customer-facing roles or startup environments.

Requirements