Working at Critical is more than just a career choice, is more than a business: we're a community with a strong sense of purpose, values, and togetherness. Our engineering excellence ensures that we are a trusted partner to some of the world's leading companies in markets such as Finance, Aerospace, Railway, Medical Systems, Energy, Manufacturing, and many more.

We are always on the lookout for bright and ambitious individuals to join us.

We are currently seeking a dynamic AI Operations Manager.

The ideal candidate will lead the transformation of our internal processes through Generative AI, enhancing operational efficiency across various departments. You will guide the development and implementation of AI-powered solutions tailored to optimize internal functions. Your role will involve strategic leadership, hands-on technical contribution, and proactive problem-solving to ensure success and drive the company forward.

In this role, you will be supported by a dedicated team based in Germany and Portugal, equipped to aid your success and bolster our rapid growth. At Critical, we deliver software solutions and consulting in complex, business-critical environments aimed at assisting our clients in achieving their business objectives through cutting-edge software solutions.

Are you the dynamic AI Operations Manager we are searching for?


What do we expect from you?

• Strategic Leadership: Lead Critical's internal GenAI transition, identifying productivity enhancement opportunities and overseeing the development and implementation of AI solutions.
• Roadmap Definition: Define the Internal AI Ops roadmap, setting strategic goals and priorities.
• Technical Contribution: Act as a hands-on contributor, developing AI solutions and leveraging existing tools.
• Risk Management: Preemptively identify and address risks, ambiguities, and future needs; find balanced solutions to unexpected blockers.
• Stakeholder Collaboration: Work closely with key stakeholders across various departments to understand their processes and needs.​

What makes you a good candidate for this role?

• Education: Master’s or Ph.D. in Computer Science, AI, Machine Learning, Business, Management or a related field.
• Experience: 3+ years as a Product Manager of technical products, with a strong interest in Generative AI.
• Software Development: 5+ years of experience in software development.
• Communication: Impeccable oral and written communication skills for alignment-seeking and problem distillation.
• Critical Thinking: Strong strategic thinking, capable of making tough decisions and advocating for necessary changes.
• Autonomy: Self-directed with the ability to prioritize effectively even when faced with ambiguity.
• Curiosity and Intuition: A natural curiosity for both old and new AI techniques and their application to business problems.

What can you expect from us?

• A challenging environment where you can thrive, both personally and professionally
• A real possibility of impacting the lives of millions of people while working in the most critical industries
• The opportunity to make the difference while participating in social initiatives
• Work-life balance: flexible work policies designed to fit your life around your career at Critical
• Fringe Benefits and Wellbeing especially planned to support you and those who are important to you
• Modern and cozy offices that will make you feel just like home.

Critical Software is proud to be a Benefit Corporation. A Benefit Corporation differs from a standard corporation (C-Corporation): It is a for-profit business entity, legally defined in the US and other jurisdictions, whose legally defined goals include the positive impact on society, workers, the community and the environment, in addition to profit.

We are an equal opportunity workplace and committed to allow candidates with disabilities or neurodevelopmental conditions to prove their competencies to their full potential. We are willing to move the barriers that may prevent you from demonstrating that you are the right candidate for this role, so please let us know if you need some adjustment in your recruitment process.

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