Knowledge & Experience 

Responsibilities 

• Troubleshoot and resolve high-priority software issues impacting customers, utilizing diagnostic and debugging tools. 

• Collaborate with development teams to create and deploy fixes, ensuring rapid resolution of production issues. 

• Develop minor feature enhancements to improve product quality and supportability based on customer feedback. 

• Document root cause analyses and develop processes for proactive problem prevention. 

• Serve as the primary point of escalation for complex technical issues, providing technical expertise and guidance to customer support teams. 

• Maintain strong communication with stakeholders, including customers, to keep them informed of progress on critical issues. 

• Collaborate: Work closely with your team, including developers, testers, product owners, and managers. 

• Continuous Improvement: Embrace a focus on continuous improvement and challenge the status quo. 

• Agile Participation: Actively engage in Agile ceremonies, such as daily standups, grooming, sprint reviews, retrospectives, planning, and demos. 

• Work closely with senior developers, data scientists, and other team members to understand requirements and deliver high quality innovative solutions. 

• Assist in integrating AI/ML models and algorithms into existing systems and applications. 

• Develop using test driven design (TDD) and CI/CD principles. 

• Stay updated with the latest trends and advancements in AI/ML and related technologies. 

Required Qualifications 

• Bachelor’s degree in computer science, Software Engineering, a related field, or equivalent job experience 

• 3-5 years of experience developing high quality enterprise software  

• Proficiency in Python and C#. Familiarity with software development best practices 

• Basic understanding of machine learning concepts, frameworks, and libraries (e.g., TensorFlow, PyTorch, scikit-learn, LLMs, RAG, Prompt Engineering). 

• Strong problem-solving skills and the ability to drive best in class solutions while maintaining simplicity 

• Proven history of getting things done (e.g., not just a thinker, but someone capable of delivering high quality code and finishing the job) 

• Team player – able to share, mentor and code review, with the ability to adapt to the latest development techniques. 

• Eligible for up to a top-secret security clearance.  

Preferred Qualifications 

• Agile development experience, including the use of automated unit and integration tests.  

• Familiarity with AI/ML frameworks and tools including those disciplines focusing on LLMs, RAG, Vision and Language Analytics 

• Enterprise development experience (large databases, multi-tier applications).  

• Linux experience. 

Personal Attributes 

• Excellent communication skills – Both written and verbal. 

• Self-motivated and capable of managing multiple priorities and tasks. 

• Loves to be a part of a team. 

• Creative and efficient in proposing solutions to complex, time-critical problems. 

• Strong analytical and problem-solving skills with a high attention to detail. 

How We Work   

You will be expected to work in a remote/hybrid environment reporting to our Kanata, Ontario location 2 or more times per week. 

About JSI 

JSI is built on purpose, that of making a difference in the world. 

Founded in 1979, this privately-owned technology company is the North American leader in designing and developing acquisition, collection and analysis solutions for law enforcement and intelligence communities. 

With 4Sight – JSI’s single, unified, product suite – customers can combine any number of disparate data sources into a highly intuitive, visually-focused platform. The result? JSI’s customers spend less time working with data and more time seeing patterns, understanding trends, and gaining perspective (and making the world a safer place). 

With over 400 employees and a strong, growing global presence in Canada, the U.S., Australia and Germany, JSI is not only the dominant player in its industry, it is also known for its fun, high-performing, purpose-driven corporate culture. 

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), JSI will provide accommodation accessible formats and communication supports for the interview process upon request.