What is Nooks?

Nooks is a platform transforming sales reps from manual laborers to scientists. With today’s technology, sales reps shouldn’t need to manually write hundreds of emails, research hundreds of websites/linkedins, and make hundreds of calls. They should instead focus on the parts of their job that actually require people - talking to customers, being creative, and problem-solving. With a combination of AI tools, automation and real-time collaboration, Nooks can do the rest.

The problem

Sales pipeline is critical for growing companies. Many, especially B2B companies, have teams of sales/business development representatives (SDR/BDRs) or full-cycle account executives whose responsibility is to identify, contact, and qualify new potential customers. There are ~750,000 SDR/BDR’s in the US alone (e.g. Airtable, Brex, Databricks and many other tech companies have sizable SDR/BDR teams)

In their day-to-day, SDR/BDRs spend time on 3 main activities:

1. Prospecting & research - identify a list of potential customers using signals like industry, size, fundraising, headcount growth, new hires, job descriptions, etc.

2. Email & LinkedIn messaging - write messages to those contacts to convey the problem and pitch your product. The goal is for them to book a demo

3. Calling - Live phone conversations often have higher conversion than emails because they’re more personal, but there’s a lot more manual work involved

Much of the sales rep's job can be automated with today's technology: large language models, web scraping, automation, integrations, and more!

The Role

Do you enjoy leading discovery sessions with Rev Ops leaders in the morning, followed by hands-on product configuration in the afternoon? Do you thrive on working with a rapidly changing, innovative AI product? Are you great under pressure during prospect calls? Does your passion for helping others shine through when you’re working with customers? 

If so, come help build our new implementation function for Nooks AI Prospecting Assistant (AIP)! Our AI Deployment Strategist lead pre and post-sale AIP engagements. This role requires a broad set of skills and a passion for leading high-stakes presales trials, implementations, hands-on setup, troubleshooting, enablement, and more! Join our foundational AIP team and help us build the AIP business at Nooks. Come and make your mark! 

Responsibilities

• Lead presales trial discovery to determine if the prospect is a good fit for AI Prospector (AIP)

• Lead AIP deployments with prospects and customers, from kickoff to launch

  • Manage multiple stakeholders from Rev Operations, Sales, and Marketing, providing a positive experience and ensuring their goals are met

  • Develop and manage a project plan that delivers quick time to value and on-time delivery

  • Conduct discovery sessions to understand the AIP goals, success metrics, GTM initiatives, prospecting workflow, and lead requirements that drive AIP campaign design

  • Guide customers through AI strategy, AIP campaign design, and configuration decisions based on their requirements and Nooks best practices

  • Collaborate with Engineering to validate configuration requirements and develop custom signals

  • Coordinate technical integrations with Salesforce, the SEP, and other sales tools

  • Set up and configure AIP signals, workflows, and email templates

  • Proactively identify implementation barriers and collaborate with the customer and Nooks teams to address them

  • Guide customers through user adoption activities, including launch communications, and deliver brief end-user training

  • Collaborate with the Customer Success Manager in sharing results, insights, and recommendations during check-in and QBR meetings

• Collaborate with internal teams to continuously improve the product, implementation process, and customer experience across all touchpoints

• Develop our AIP pre and post-sale implementation practice by developing processes, best practices guides, documentation, and internal enablement

Requirements

• 3-5 years of enterprise SaaS implementation and onboarding experience with Fortune 500 customers

• 1-2 years of B2B SaaS presales/solutions engineer experience

• Domain expertise in Revenue or Sales Operations with a deep understanding of sales prospecting tools and workflows.

• Experience with the sales tech stack, including Salesforce, HubSpot, Outreach, Salesloft, and Gong. (Experience as a Salesforce admin preferred.)

• Outstanding customer management skills (discovery, advisory, project management, and stakeholder management)

• Experience managing multiple customer engagements simultaneously and ensuring a successful and timely completion

• Excellent written and verbal communication skills, with the ability to simplify complex technical concepts for non-technical audiences

• Proven success at an early-stage company, demonstrating adaptability and the ability to thrive in a fast-paced, ambiguous environment

• Highly collaborative and proactive problem-solver with excellent organizational skills

• Located in the SF Bay Area

Nice to have

• Experience with AI-enabled solutions

• Experience with AI prompting and building workflows

We offer competitive compensation because we want to hire the best people and reward them for their contributions to our mission. We pay all employees competitively relative to the market. On top of this, we offer equity, generous perks, and comprehensive benefits.