Job Title:

AI Delivery Practice Lead

Job Description

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

#LI-Remote

Job Title: AI Delivery Practice Lead

Concentrix is seeking a highly motivated and strategic Delivery Lead to ensure the efficient and effective delivery of our products to customers. This leadership role demands the ability to manage the nexus of sales and delivery services, ensuring alignment of resources with business goals and client expectations.

Key Responsibilities:

• Spearhead the delivery operations for Concentrix products, ensuring client requirements and business objectives are achieved.
• Conduct regular assessments of sales pipelines to ensure optimal resource allocation for successful delivery.
• Develop and maintain delivery assets, including templates and media, to facilitate product training and execution.
• Create documentation, processes, and artifacts from the ground up to support delivery objectives.
• Collaborate with Sales, Operations, and Customer Relations teams to enhance delivery processes and elevate customer satisfaction.
• Monitor delivery performance metrics and implement strategies for continuous improvement.
• Lead and manage a team comprising direct reports and/or dotted line relationships.

Qualifications:

• Minimum of 5 years' experience in a client-facing role with technical program management expertise.
• Bachelor's degree in business, operations, or a related discipline; a master’s degree or equivalent work experience is preferred.
• Demonstrated experience in creating documentation, processes, and artifacts from the ground up.
• Proven ability to partner and collaborate across the organization with various teams and stakeholders, including development teams.
• Experience in working with C-level suite and/or senior leadership team.
• Strong understanding of the integration of sales and delivery processes.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience in leading a team with direct reports.
• Proven capability in developing training materials and optimizing delivery procedures.
• Excellent communication skills in English, both verbal and written.
• Bilingual proficiency in Spanish or other languages is preferred.
• Experience with AI technologies is an advantage.
• Ability to work effectively in an ambiguous environment and adapt to changing priorities.

Salary:

The on-target earnings range is $142,376 – $213,564, which includes a base salary and incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies.

#LI-Remote

#ConcentrixCatalyst

Location:

USA, FL, Work-at-Home

Language Requirements:

Time Type:

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English

•Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.