Location: Bengaluru,Karnataka,India

About UsExotel is the emerging market’s leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel’s cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa. Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju’s, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel’s suite of communication APIs, Ameyo’s omnichannel contact centre (merger), and Cogno AI‘s conversational AI platform (acquisition) over the cloud. They’re a $100 million Series D funded company with $60 million in ARR. Roles and ResponsibilitiesChampion (lead) projects for Implementation, testing of GenAI solutions for Exotel’s customers Own up support for ensuring committed SLAsWork with support team wherever neededLiaise with pre-sales teams and customers for understanding of requirements and timelinesLiaise with product team to understand the product to ensure efficient implementation as well as to suggest product improvementsTeam mentoring  Must HavesProven track record of project delivery for 1+ yearsGood coding (Preferably Python) skills and DSAGood problem solving and communication skillsFamiliarity with React, HTML, CSS, JS or similar frameworksFamiliarity with HTTP, REST, microservices, concurrency and MultithreadingBasic familiarity with Gen-AI technologies (LLM prompt engineering)Willingness to work in a dynamic and fast paced environment.4-6 years of experience with a Bachelor / Master's Degree in Computer Science or equivalent.Ownership and commitment towards workGood-to-havesExperience with cloud deployments
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