Location: Bengaluru,Karnataka,India

About UsExotel is the emerging market’s leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel’s cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa. Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju’s, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel’s suite of communication APIs, Ameyo’s omnichannel contact centre (merger), and Cogno AI‘s conversational AI platform (acquisition) over the cloud. They’re a $100 million Series D funded company with $60 million in ARR. Roles and ResponsibilitiesImplementation and testing of GenAI solutions for Exotel’s customers Liaise with pre-sales teams and customers for understanding of requirements and timelinesLiaise with product team to understand the product to ensure efficient implementation as well as to suggest product improvementsLiaise with support teams for ensuring adherence to committed SLAs Must HavesGood in coding (Preferably Python) and DSAFamiliarity with React, HTML, CSS, JS or similar frameworksFamiliarity with HTTP, REST, microservices, concurrency and MultithreadingExperience working with Linux OS, TCP/IP networks, Database, Queues, cachingGood problem solving and communication skillsWillingness to work in a dynamic and fast paced environment.2-4 years of experience with a Bachelor / Master's Degree in Computer Science or equivalent.Ownership and commitment towards work Good-to-havesExperience with Gen-AI technologies (LLM prompt engineering)
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