About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy.
TikTok's global headquarters are in Los Angeles and Singapore, and its offices include Sydney, New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About T&S
The Trust & Safety (T&S) team at TikTok is committed to ensuring that our global online community is safe and empowered to create and enjoy content across all of our applications.
We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
The AI Data Service and Operations (ADSO) team provides safety and non-safety data annotation services, search operation services, and customer services for ByteDance's international products, helping them to build their own data ecological security.
The Safety Ops team within ADSEO (AI Data Service and Eco Operations team) under T&S is committed to addressing global concerns related to content safety and managing data service requests within the field of Artificial Intelligence.
In order to uphold bottom-line safety and negative content governance on our platforms and explore cutting-edge AI technologies and their applications, like LLM models, our team goes above and beyond in optimizing user experiences and delivering groundbreaking models by dedicatedly serving model training and evaluation to verify and continually enhance model performance and strategies.
What will I do?
We mainly provide data annotation services for the company. You will work closely with product managers, machine learning engineers, and other global stakeholders to drive the success of data labeling projects.
Job Description
-Lead both Global and Regional AI Data Service Team of People Managers and Supporting Team Managers and
-Develop and lead the execution of both the tactical and strategic direction of the Global ADSO team, leading the operations, change management, and scaling/driving adoption of new programs, tools, etc.
-Lead a high performing operations team who are effective, engaged and aligned to our company culture and values
-Work with Ops Leadership and XFN teams to ensure alignment of quality assessment procedures and data delivery with product strategies
-Partner with cross-functional partners on analysis and reporting
-Coach & support AI Data Service team leads to developing and/or enhancing the Quality framework, methods for performance management, tracking KPIs, and working for any performance improvement initiatives
-Lead your team to detect, land and optimize any efficiency, productivity and accuracy improvement opportunities.
-Analyse data first hand to validate recommendations made by your team in order to drive continuous quality improvement across partner sites and workflows
-Enhance the quality process with automation of metrics by creation of dashboards
-Validate information of RCA reports created by your team and present findings to key internal stakeholders.
-Ensure that our BPO partners meet and exceed quality targets and provide support needed to achieve objective deep dives, make reports & policy recommendations and triage escalations.
