Company Description

Fund services | Corporate | Capital markets | Private client | Regulatory & Compliance

We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices.

With a curious mindset, we ask the right questions to get to the right solution, faster. We collaborate to win together, sharing successes and shaping the future of our global business. Our culture of support and recognition provides the tools and opportunities for you to grow, while unlocking the most value for our clients and making your mark with Ocorian.

Expertise: We deliver specialist, tech-enabled solutions for our clients grounded on deep industry expertise.

Trust: We’re a trusted partner to over 8,000 clients globally. We are proud to have long-lasting partnerships with our clients.

Scale: With more than 1,500 colleagues, we operate across 20+ countries, our scale enables us to support our clients globally and locally, providing a seamless client experience across borders and service lines.

Job Description

Reporting to Head of Transformation

Purpose of the job

Client centricity is an Ocorian value, and clients are expecting a more digital experience at onboarding and throughout the customer lifecycle.  To deliver this expectation Ocorian is planning a digital transformation of client onboarding and are concluding selection of a tool to support the business. 

This is a strategic initiative with high visibility internally and externally that demands an outstanding digital project manager. Working closely with the COO, Head of Transformation and CIO, the candidate will lead design, build and deployment of the project from inception though pilot to wider deployment to the global business.

Main Responsibilities

• Engage service line, operational and compliance leadership to define requirements for a global onboarding solution
• Lead design of customer journey and processes to ensure ease to use and compliance to AML/KYC global standards
• Ensure effective project management and documentation in line with best practice
• Apply risk rating model and identify any changes needed
• Prepare communication decks to explain the benefits of the AIA solution and to support change management at all levels of the business
• Ensure adoption of global standards with minimal exceptions, unless mandated by local compliance
• Recommend target operating model based on learning and experience of pilot
• Manage build, test and pilot deployment in line with Ocorian standards and assist in their further development
• Ensure that business continuity and security plans are embedded in every solution
• Plan and lead extended roll out across other jurisdictions
• Manage budget
• Provide oversight and support across portfolio of digital projects and ensure Ocorian deploys best practice
• Identify opportunities to improve customer engagement and experience throughout the customer journey
• Manage relations with external suppliers

Qualifications

Knowledge, Skills & Experience

• Knowledge of AML/KYC requirements in Financial Services required and knowledge of Trusts, Corporate, Fund Administration industry desirable
• Knowledge of or experience in implementing AML/KYC client facing solutions
• Experience of designing and implementing digital customer journeys
• Experience in project management from inception to delivery
• 10 years' experience in a technical role of which 5 years in a management role
• Experience of managing/supervising staff and suppliers.
• Experience of a multi-site, multi-country environment and management
• Experience in transformation and change
• Knowledge of Financial services
• Educated to degree level
• Project management qualifications
• Professional compliance AML/KYC relevant qualification is desirable

Competencies

• Knowledge of agile project management and project management of AIA projects from design to prototype and pilot through to at scale deployment
• Experience in business analysis to develop solutions
• Good communication / interpersonal skills.
• Strong manager, team leader and team member.
• Commercial awareness
• Practical, analytical and ordered approach to problem resolution.
• Understands the enabling role of AIA in transformation
• Sensitivity to different cultures and ways of working

Additional Information

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful.  These are:

• We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
• We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.