The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What you need to know about the role
We are seeking an experienced AI Product Manager to join our SMB product team. The AI Product Manager will be a key product leader helping shape our AI product efforts, specifically focused on personalization capabilities and signals. This role requires a blend of technical expertise in AI technologies, strong business acumen, and leadership skills to drive the product strategy and execution.

Meet our Team
PayPal serves 30 Mn+ businesses that range from solopreneur to large merchants. We serve these merchants through best-in-class payment products and services that help them manage and run their businesses. We are also investing in business solutions that address needs beyond providing payments by helping small businesses address additional top pain points like finding new customers, paying suppliers and employees, managing business cashflows, among others. We now want to provide innovative solutions powered by AI to our merchants to help them grow through efficiency in operational tasks and better discoverability of personalized solutions that will enable growth.

Job Description:

Your day-to-day  

• Define and execute the product vision, strategy, and roadmap for AI powered products & experiences that will engage our merchants throughout their lifecycle from new account creation to managing their business. 

• Work with business unit partners & other cross functional teams to understand customer problems & opportunities, define strategies around AI and design features and merchant experiences.  

• Develop AI product roadmaps and timelines and help prioritize and rank the solutions, develop project plan. 

• Collaborate with a wide range of data scientists, data engineers and machine learning engineers to create robust and scalable solutions. Engage in technical discussions. 

• Work with cross-functional product teams to have AI powered interfaces work seamlessly across the existing products in the portfolio.   

• Ensure AI products adhere to ethical standards and regulatory requirements, advocating for responsible AI practices within the organization. 

• Conduct market research and competitive analysis to identify opportunities. 

• Influence cross-functionally across Product, Design, Sales, and Growth to drive alignment on strategy, narrative, and priorities.   

• Work closely with GTM on how to bring our AI powered products to market and create adoption and engagement. 

• Stay updated with the latest trends and advancements in AI and ML technologies and integrate relevant innovations into the product roadmap. 

• Define and analyze metrics that inform the success of products. 

• Prioritize product features, enhancements, and backlog based on customer needs, business goals, and technical feasibility. 

     

What do you need to bring  

• 10+ years of proven experience in product management. 

• Track record of creating strategic roadmap, deployment of robust and scalable AI/ML/Data Science solutions and products. 

• Product management experience in one of more of the following areas: personalization, advertising, feeds and ranking optimization, user-facing optimization, AI-driven products and features. 

• Preferred experience working directly with applied and/or research scientists 

• Preferred hands-on experience developing and launching generative AI products or Large Language Models product features 

• Strong understanding of AI/ML concepts and technologies, with the ability to engage in technical discussions and make informed decisions 

• Demonstrated success in developing and launching AI-powered products or solutions in a fast-paced environment 

• Exceptional analytical and problem-solving abilities, with a keen attention to detail 

• Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders. 

• Ability to navigate highly matrixed environment. 

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

$107300 to $259600

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.