About Maqsam

Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience. By leveraging cutting-edge advancements in AI, Maqsam delivers highly accurate Arabic Call Transcription through its proprietary in-house transcription model, further enhanced by advanced analytics, and insights.

Your Opportunity

We are looking for an AI Agent Architect to join our fast-paced and growing Research team. In this role, you will ensure the effectiveness of AI-powered bot interactions by reviewing and optimizing client-provided knowledge content and prompt structures. This role bridges the gap between content readiness, prompt design, and quality assurance, playing a key part in delivering a reliable and high-quality client experience.

Your Top Responsibilities

• Review client requirements, knowledge base (KB) documents, and URLs for accuracy, completeness, and clarity.
• Restructure KB if needed to ensure content is well-structured and optimized for integration with AI agents.
• Provide constructive feedback to clients on KB formatting and improvements.
• Design, tune, and iterate on AI Agent prompts to improve response quality and contextual accuracy.
• Set up and manage workflows that define AI Agent actions and interactions.
• Perform internal stress testing of AI Agents using standardized testing frameworks.
• Collect and consolidate feedback from client-side testing sessions.
• Identify and document issues, knowledge gaps, and opportunities to improve AI Agent behavior.

What We Expect from You

• Strong attention to detail and critical thinking skills.
• Familiarity with conversational AI or chatbot platforms (GPT-based tools, etc.).
• Experience in any of the following is a plus: prompt engineering, technical writing, content operations, or QA.
• Excellent verbal and written communication skills, particularly in delivering clear feedback to clients.
• Ability to work effectively within cross-functional teams (e.g., product, engineering, customer success).

What We Provide

Join a world-class team at Maqsam, where your growth and impact go hand-in-hand. Here’s what you can expect:

• A Collaborative and Friendly Environment where ideas matter.
• Personal and Professional Growth through exciting, real-world AI projects.
• Fair Compensation that reflects your contributions.
• Transparency across our teams and leadership.
• Benefits including top-tier health insurance and flexible work options.
• A Meaningful Mission to build Arabic-native AI and transform customer experiences across the region.

Ready to build Arabic AI for the real world? Apply now and join the Maqsam team!