Account Manager

Remote | Customer Success | Full-Time 

(Los Angeles or NYC only)

About Cypris:

At Cypris, we're building the single ecosystem for global innovation data. Cypris is an AI-powered research platform that centralizes data sources like scientific papers, global patents, market news, and company data into one platform. Cypris arms users with access to unique insights from 500M+ global data points, answering key questions about their market, competitors, core technologies & more to support new product development, commercial strategy & accelerate global innovation.

We’re connecting R&D teams to the global innovation landscape like the Bloomberg Terminal did for the finance world & Pitchbook for venture capital. Current users include leading R&D & innovation teams at mid-size to Fortune 100 companies operating in emerging markets like aerospace, genomics, cancer research, autonomous vehicles, and more.

About the Role:

Cypris is seeking a dedicated Account Manager to join our customer success team, ideally based in New York City or Los Angeles, so you can be close to one of our founders. As an Account Manager, you will play a critical role in managing and expanding our existing client relationships. You will be responsible for ensuring customer satisfaction, driving renewals, and identifying opportunities for account growth. Your ability to build strong, lasting relationships with our clients will be key to your success in this role. 

In this Role You Will:

• Manage and nurture relationships with existing clients to ensure high satisfaction and retention
• Be accountable for the commercial relationship between Cypris and the customer
• Work directly with R&D and innovation leaders to support their strategic decisions
• Lead the renewal process by engaging with clients well in advance of their contract end date
• Continuously drive and build value to help customers recognize return on investment
• Identify and pursue account growth opportunities through upselling and cross-selling
• Act as the primary point of contact for clients, resolving issues promptly
• Collaborate with sales, customer success, marketing, and product teams to deliver a seamless experience
• Support customer success team members with client training and bi-weekly meetings
• Monitor client usage data and provide insights to support their goals
• Conduct regular check-ins and business reviews to ensure client success
• Drive strategies that promote engagement and product adoption

Requirements

A Key Candidate Will Have:

• Excellent interpersonal and communication skills
• A proven track record of managing client relationships and growing accounts
• Proven success with MEDDIC and challenger sales methodologies
• Strong strategic thinking and problem-solving abilities
• Familiarity with SaaS products and a quick learning curve for new technology
• Exceptional organizational skills and the ability to manage multiple accounts
• A proactive, self-motivated attitude and a passion for customer success
• Comfort working in a fast-paced, team-oriented environment
• Evidence of attaining over 90% GRR and 100% NRR annual and quarterly quotas year-over-year
  Experience working with clients within the Global 2000
• Experience in both startup and established environments, with the ability to support scaling and adapt alongside company growth
• Proficiency with Salesforce.com, sales outreach tools like Salesloft, and prospecting tools such as LinkedIn Sales Navigator, Apollo, or ZoomInfo

Benefits

Through this role, you will get:

• A strong base salary and an incentivized stock option structure
• The opportunity to be part of a high-growth startup, with plenty of room to directly impact the company and grow your career
• Unlimited paid time off
• Health, dental, and vision insurance
• A workplace where your voice and opinion are heard
• Opportunities to travel and visit customers onsite or attend conferences across North America and Europe
• The chance to work with some of the most innovative brands and companies in the world
• Proper training to equip you with the knowledge needed to succeed in our market
• Close collaboration with the executive leadership team to help refine product-market fit and provide customer feedback

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Where You Can Learn More About Us

Curious about what we’re building at Cypris? Here’s where you can dive deeper:

Website: Explore our AI-powered platform and how we’re transforming R&D and innovation workflows: www.cypris.ai

Press: Read the latest coverage and announcements:

• Cypris Welcomes Chris Staymates as Chief Technology Officer
• Cypris puts Elastic vector search and RAG technologies at the heart of its AI-powered research platform
• Cypris Secures Strategic Funding to Accelerate AI-Driven Innovation Intelligence
• AI is changing how R&D teams get answers to pressing questions

LinkedIn: Follow us for updates, team stories, and industry insights: Cypris on LinkedIn

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FREQUENTLY ASKED QUESTIONS

How do I get in touch?

You can submit an application & we’ll be in touch! If your resume and background appear like a good match, we will reach out for an initial phone screen.

Where is Cypris located?

Cypris has offices in New York and Los Angeles.

What are Cypris' future hiring plans?

We're constantly looking for the best talent in all facets of engineering, sales, customer success, marketing etc. We will regularly post new job opportunities on this page, Wellfound or LinkedIn. Right now our immediate focus is on Sales, Marketing & Engineering.

How does Cypris make money?

We sell annual access to our dashboard to R&D, innovation & IP teams looking to get in touch with the innovation landscape. We also build custom reports for objective-oriented projects. Both can be included in one package.

What does the interview process look like?

The process depends on the role. For all positions, we like to start with a quick intro call just to make sure we're aligned.

From there, we typically do a longer (45min) call with one of our team members that can appropriately vet your skills & "speak your language" - on the engineering side, this might mean some technical questions, while on the sales side we ask you to build a quick presentation about yourself.