Account Management Retention Intern

Department: Account Management

Employment Type: Internship

Location: UAE

Reporting To: Noura Alrasheed

Description

About us: 

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein, use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest-rated, most-reviewed, largest and fastest-growing app of any fintech in the GCC region. Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.

Role overview: 

As an intern in the Account Management Retention team, which is part of the Key Account Management department at Tabby, you will play a vital role in supporting our efforts to strengthen relationships with our merchant partners. This internship offers a unique opportunity to gain hands-on experience in a dynamic fintech environment while developing key skills in communication, project management, and customer engagement.

Key Responsibilities

• Merchant Engagement: Communicate effectively with merchants, addressing inquiries and providing assistance to enhance their experience with our services.
• Compliance Facilitation: Assist in the collection and organization of merchant documentation, ensuring compliance with regulatory standards and internal policies.
• Ongoing Merchant Communication: Conduct follow-up calls and write persuasive emails to ensure timely responses and action from merchants.
• Task Ownership: Take initiative in managing individual tasks, ensuring timely completion and accountability.
• Data Management: Maintain accurate records of merchant interactions and documentation status, providing regular updates to the team.
• Collaboration: Work closely with team members to share insights, discuss challenges, and implement solutions for improving retention strategies.
• Customer Focus: Understand merchant needs and provide tailored support to foster strong, lasting relationships.

Skills, Knowledge & Expertise

• Proficient in English and Arabic (both written and spoken).
• Strong communication skills, with the ability to articulate ideas clearly and persuasively.
• Quick learner with a proactive attitude toward taking on tasks and solving problems.
• Detail-oriented, with strong organizational skills to manage multiple responsibilities.
• Ability to work independently and collaboratively within a team environment.
  
  
• Previous experience in customer service or a related field is a plus but not required.