PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. 

As we continue to grow, we’re seeking a dynamic Account Based Marketing Coordinator to support our marketing, field, and sales operations, ensuring successful execution of highly targeted events and marketing initiatives. This role will work closely with our Director of Field Marketing and ABM in ensuring proper execution of all campaigns to maximize brand awareness and ROI. This person will be a key player in supporting PolyAI’s marketing activities and field events. This role will focus on event coordination, campaign execution, logistics management, and account strategy. You will work closely with our marketing and sales teams to ensure seamless delivery of virtual and in-person events, while also contributing to marketing initiatives that drive brand awareness and lead generation.

Our ideal candidate is a motivated self-starter, extremely organized and detail oriented, able to multitask while working on a variety of events/projects, and comfortable working closely with sales executives. The candidate will be involved in several aspects of event logistics. This includes supporting and enhancing the overall results of event objectives, researching thought leadership opportunities, generating buzz around prospects at events, and coordinating scheduling, servicing, and shipments. Up to 25% of travel might be required. 

Your responsibilities will include:

• Organizing and maintaining event checklists and deliverables for events 
• Organize and coordinate pre-event, on-site, and post-event communications with speakers, attendees, and partners
• Work with the Director of Field Marketing/ABM and sales to manage attendee lists, invitations, and follow-ups for events
• Organizing social media schedules for event and webinar promotions
• Shipping all event materials to shows and setting up booths on-site
• Researching new industry trends and events to participate in that align with PolyAI’s overall company strategy, including thought leadership opportunities 
• Collaborate with the events team on event ideas and requirements
• Assist with data input, reporting, and analytics
• Use CRM and other marketing tools to register, monitor, and track each campaign
• Ad-hoc tasks requested by our marketing team, such as but not limited to sales enablement, content, reporting, marketing automation and email management
• Act as a liaison between the marketing, sales, and operations teams to ensure smooth campaign execution and alignment of marketing strategies
• Assist in the scheduling and coordination of meetings, briefings, and internal communications related to events and campaigns
• Assist in planning and executing hyper-targeted field programs tailored for key accounts, including direct mail campaigns, micro-sites, custom playbooks, roadshows, CAB, etc

Skills: 

• Strong project management and organizational skills, with the ability to multitask in a fast-paced environment
• Excellent communication and interpersonal skills, with attention to detail
• Proficiency with G-Suite 

We’d love it if you have:

• 2-4 years of event marketing and/or event coordinating experience at trade shows or large-scale virtual events
• Knowledge of G-suite, Asana, CRM knowledge, Hubspot
• Ability to travel 
• Experience in B2B / SaaS industry

Compensation: $80,000 - $100,000 base salary + bonus + equity

(US) Benefits

💰 Participation in the company’s employee share options plan

🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision

👪 Life Insurance

◻️ STD and LTD

💰 The opportunity to contribute to the company's 401k plan

🏝 Flexible PTO policy + 11 designated company holidays

📚 Annual learning and development allowance

🏡 One-off WFH allowance when you join

🧡 Enhanced parental leave

👨‍👩‍👧 Company-funded fertility and family-forming programmes

🌸 Menopause care programme with Maven

At PolyAI, we take great pride in our values—they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.

Our core values are:

• Only the best: We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.

• Ownership: We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.

• Relentlessly improve: We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.

• Bias for action: Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.

• Disagree and commit: We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.

• Build for people: We are hyper-focused on delivering the best automated experiences possible so that we can empower people to get exactly what they need, when they need it.

PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

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