Field AI is transforming how robots interact with the real world. We are building risk-aware, reliable, and field-ready AI systems that address the most complex challenges in robotics, unlocking the full potential of embodied intelligence. We go beyond typical data-driven approaches or pure transformer-based architectures, and are charting a new course, with already-globally-deployed solutions delivering real-world results and rapidly improving models through real-field applications. We are seeking a dedicated and proactive Customer Success Manager (CSM) to play a pivotal role in building and nurturing strong, long-term relationships with our enterprise clients. As the primary point of contact post-sales, you will ensure that customers achieve their desired outcomes while maximizing the value they derive from our cutting-edge robotic solutions. This role is essential for driving customer satisfaction, retention, and expansion, as you work closely with clients to support their goals, optimize user adoption, and protect against churn. This is a unique career opportunity to join a rapidly growing company and contribute to the success of enterprise clients in a dynamic, fast-paced environment.
What You'll Get To Do
Relationship Management
Build and sustain long-term relationships with enterprise clients
Understand client business goals and provide strategic guidance
Represent Field AI as the primary point of contact
Project Management
Manage initial robot deployments for clients
Ensure successful project implementation and client satisfaction
Churn Protection
Drive user adoption of Field AI solutions
Deliver continuous value to prevent churn risks
Ensure clients maintain long-term engagement with the product
Customer Trusted Advisor
Develop strong relationships with key customer stakeholders and executives
Collaborate with Product on creating and executing a customized Field AI roadmap
Ensure high ROI and successful outcomes for clients
Expansion
Identify and act on opportunities for account growth
Influence and accelerate customer expansions
Collaborate with Sales and Product teams for timely recommendations
Customer Advocacy
Serve as the voice of the customer within Field AI
Provide customer feedback to Sales, Engineering, and Product teams
Drive improvements based on customer insights
Process Development
Develop and refine internal Customer Success processes and templates
Implement best practices for consistent service delivery
Reporting
Monitor customer health metrics and KPIs
Proactively address risks and opportunities
Report monthly on customer status, risks, and opportunities
Cross-Functional Collaboration
Work closely with Sales, Product, Engineering, and Support teams
Ensure a seamless and exceptional end-to-end customer experience
What You Have
Bachelor’s degree in Business, Engineering, or a related field
3+ years of experience in Customer Success, Account Management, or a similar customer-facing role
Proven success in managing and growing enterprise-level accounts, with a focus on customer retention and expansion
Exceptional written and verbal communication skills, with the ability to engage stakeholders at all levels.
Proven ability to build strong relationships and drive customer satisfaction.
Strong problem-solving skills and experience navigating complex customer environments.
Experience leading both technical and non-technical project teams across functional areas.
Strong work ethic, highly self-motivated, and able to work independently while managing multiple priorities.
Strong analytical skills to interpret data and make data-driven decisions.
Knowledge of Customer Success best practices and a commitment to continuous improvement.
Excellent organizational and project management skills, with a track record of successful cross-functional collaboration.
Compensation and BenefitsOur salary range is generous ($70,000 - $300,000 annual), but we take into consideration an individual's background and experience in determining final salary; base pay offered may vary considerably depending on geographic location, job-related knowledge, skills, and experience. Also, while we enjoy being together on-site, we are open to exploring a hybrid or remote option. Why Join Field AI?We are solving one of the world’s most complex challenges: deploying robots in unstructured, previously unknown environments. Our Field Foundational Models™ set a new standard in perception, planning, localization, and manipulation, ensuring our approach is explainable and safe for deployment. You will have the opportunity to work with a world-class team that thrives on creativity, resilience, and bold thinking. With a decade-long track record of deploying solutions in the field, winning DARPA challenge segments, and bringing expertise from organizations like DeepMind, NASA JPL, Boston Dynamics, NVIDIA, Amazon, Tesla Autopilot, Cruise Self-Driving, Zoox, Toyota Research Institute, and SpaceX, we are set to achieve our ambitious goals. Be Part of the Next Robotics RevolutionTo tackle such ambitious challenges, we need a team as unique as our vision — innovators who go beyond conventional methods and are eager to tackle tough, uncharted questions. We’re seeking individuals who challenge the status quo, dive into uncharted territory, and bring interdisciplinary expertise. Our team requires not only top AI talent but also exceptional software developers, engineers, product designers, field deployment experts, and communicators. We are headquartered in always-sunny Mission Viejo (Irvine adjacent), Southern California and have US based and global teammates. Join us, shape the future, and be part of a fun, close-knit team on an exciting journey!
We celebrate diversity and are committed to creating an inclusive environment for all employees. Candidates and employees are always evaluated based on merit, qualifications, and performance. We will never discriminate on the basis of race, color, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, martial status, mental or physical disability, or any other legally protected status.
