As a Customer Experience Lead at Didi and AI Technical Consultant specializing in quantitative analysis, I combine data science, financial modeling, and business intelligence expertise to drive strategic decisions. My work spans mathematics, statistics, coding, and financial analysis while leveraging CX insights to identify operational inefficiencies and implement data-driven solutions.  I've consistently delivered measurable improvements in business performance and client satisfaction by bridging technical expertise with customer-centric strategies. My academic background in business administration complements my practical experience in advanced technologies and financial markets.