Are you looking to make an immediate impact where you can help our clients solve their business challenges?  Deloitte’s Core Business Operations (CBO) portfolio operates at the center of our client’s business. By joining our team, you could help C-suite and program leaders transform their organization and accelerate mission execution through emerging and disruptive technologies, innovative business models, retooled program operations and industry-driven solutions.

Work you’ll do 

Be a member of the functional team in intelligent process automation performing the following functions:

• Customer education, customer engagement, communication, and documentation
• Requirements gathering and documentation
• Facilitation, management, and documentation of process improvement events
• Performance metrics and dashboarding for ROI
• Change management (i.e. sustained process adoption)
• Root cause analysis
• Business process documentation, including technical interfaces

The team 

Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.   

Our Operations Transformation offering transforms our clients’ core business operations. We advise, design, implement, and deploy solutions that are focused on “heart of the business” issues across client organizations. Using deep sector knowledge and program management skills, we work alongside our clients to implement industry leading practices and manage their most important projects.

Required:

Bachelor’s degree required

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Must hold an active TS/SCI Polygraph clearance

Ability to work onsite in Chantilly, VA 5 days a week

Ability to travel 10-25%, on average, based on the work you do and the clients and industries/sectors you serve

2 + years of experience Functional and Operational Requirements gathering and documenting

Fundamental technical understanding of Intelligent Automation and AI; how the technology works

Fundamental Process Improvement (i.e. process mapping, value stream & critical path identification and documenting, process redesign)

Preferred:

Critical Thinking

Ability to lead/manage a working group

Ability to manage multiple small projects

Inquisitive and interested in learning new things

Strong interpersonal and briefing skills for customer engagement and management

Strong writing skills

Basic JIRA experience

Basic Service Now user experience

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