PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. 

We are looking for a dynamic and resourceful Go-To-Market Manager to expand our technology alliances and partnerships with global systems integrators around the world. 

Your mission will be to identify, negotiate, and scale strategic alliances within the world of enterprise contact center and customer experience transformation. You will drive cross-functional collaboration to develop new offerings with our strategic alliances that will create the foundation for platform-driven, exponential growth.

We’re looking for resourceful individuals who bring a well-rounded commercial skillset spanning strategic thinking, business development and value proposition development along with a curiosity for product and new technologies.

Your responsibilities:

• Define and implement compelling strategy and tactics to form strategic alliances with technology partners and global systems integrators that have a path to revenue.

• Cover all aspects of partner development, including partner identification, recruitment and negotiations, relationship building, developing joint value propositions and assessing technical requirements.

• Work closely with sales, marketing, product, solutions consulting and engineering teams to align internal stakeholders to execute on the alliance opportunity.

• Identify and engage industry thought leaders and key alliance partners, aligning on long-term strategies and growth opportunities.

• Establish a meticulous operational cadence backed by strong individual initiative with a keen eye on qualifying conversations, moving opportunities forward and identifying opportunities to accelerate through escalation or other means.

What you’ll come with:

• 3+ years of prior work experience with time spent and a proven track record in a strategic alliances or technology/integration partnerships role

• Existing network and knowledge relevant to the technology ecosystems across the enterprise contact center and CX transformation

• Experience leading Director-level and above relationships, with the ability to quickly build credibility and map stakeholders effectively

• Experience leading pursuit teams, driving commercial strategy and proposal development processes, preferably in a professional services/consulting environment

• Experience working with product, marketing and/or engineering teams to bring proof-of-concepts or joint solutions to life

• Willingness to travel as required to meet with partners and prospects

We’d love it if you have:

• A strong personal interest in emerging technologies. You are tech-forward; you’ve tinkered with conversational AI or other new technologies before they become mainstream

• Past experience with CCaaS, CDP, CRM systems and their partner ecosystems like Salesforce, AWS, Accenture, Deloitte etc and knowledge of their competitive landscape

PolyAI aspires to lead the digital transformation of customer services through our conversational AI technologies. We believe the best team will consist of people with diverse perspectives, ideas, and cultures, reflecting the multicultural and multilingual background of our customers.

Come do the best work of your life here at PolyAI!

Benefits

💰 Participation in the company’s employee share options plan

🏝 25 days holiday, plus bank holidays

🏡 Flexible working from home policy

🌎 Work from outside of the UK for up to 6 months each year

🧡 Enhanced parental leave

🚲 Bike2Work scheme

📚 Annual learning and development allowance

🏡 One-off WFH allowance when you join

👨‍👩‍👧 Company-funded fertility and family-forming programmes

🌸 Menopause care programme with Maven

🏥 Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs

At PolyAI, we take great pride in our values—they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.

Our core values are:

• Only the best: We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.

• Ownership: We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.

• Relentlessly improve: We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.

• Bias for action: Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.

• Disagree and commit: We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.

• Build for people: We are hyper-focused on delivering the best automated experiences possible so that we can empower people to get exactly what they need, when they need it.

PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.