At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Conversational AI is a collection of internally developed, advanced solutions designed to equip our call centers with the necessary tools and insights to enhance member experience and improve call center efficiency. This is a product-based team focused on delivering solutions that meet stakeholder requirements. You will collaborate with the broader A&BC data science and engineering teams to architect and execute the solutions. 

• Leads developing and maintaining the core code base for our Conversation AI suite of products 

• Responsibility for particular use-case features that enhance the main functionalities 

• Evaluate the solution impact on technical and business metrics 

• Major focus will include development of advance AI solutions, including data curation and prompt engineering 

• Building trust with business partners and other data science teams to consult on the use of the products 

Required Qualifications​

• Strong Python and SQL skills 

• Expertise in advanced analytics tools and languages to analyze large data sets from multiple data sources  

• Expertise in innovating and implementing novel machine learning techniques  

• 3+ years of experience with natural language processing - classification (sequence/token), information retrieval (dense/sparse search), and regex 

• 3+ years of experience building and evaluating data products with LLMs, prompt engineering, and language models 

Preferred Qualifications

• Superior ability to communicate technical ideas and results to non-technical clients in written and verbal form   

• Experience working on product operating model  

• Experience in documenting code effectively and proficient use of GitHub 

• Familiarity navigating GCP, including tools like BigQuery, BigTable, and Dataproc 

• Comprehensive knowledge of the health care industry, products, systems, business strategies and products 

Education

M.Sc. or equivalent work experience in Mathematics, Statistics, Computer Science, Economics, Physics, Engineering, or related discipline.  

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.