We are looking for a Conversational AI Sr Tech Specialist to be part of our IT Marketing, Sales and eCommerce stream.

Position Snapshot

• Location: Esplugues de Llobregat.
• Type of Contract: Permanent. 
• Stream: our IT Marketing, Sales and eCommerce.
• Type of work: Hybrid.
• Work Language: Fluent Business English.

About the IT Hub at Nestlé
Conversational AI (CAI) is rapidly transforming how businesses interact with consumers, offering opportunities to capture deeper customer insights, create innovative and engaging experiences, and potentially generate new solutions for the business.
The CAI Product Group will define, design, develop, and operate a unified CAI platform for all Nestlé markets and brands, accelerating time to market and optimizing costs for new CAI initiatives. This platform will enable Nestlé businesses to engage in intelligent conversations with consumers, gather rich insights, and integrate seamlessly with their business and consumer applications.
The Consumer CAI Product Group is currently looking for a Conversational AI Technical Product Owner.

Position Summary:
As a Technical Product Owner, you will be responsible for the design, development, implementation, and maintenance of key components of Nestlé's enterprise-wide CAI Platform. You will participate in all aspects of the software development lifecycle of Nestlé CAI platform components, ensuring their delivery in accordance with agreed APIs, specifications, quality standards, security requirements, and scheduling targets. 
You will also collaborate with other technical specialists to address complex technical challenges, and ensure the stability, scalability, and performance of CAI solutions. 
Does it sound interesting? Then you should know you will be contributing to the technical direction of CAI initiatives, promoting best practices and innovative solutions.

What you’ll do 

• Contribute to the design, development, and implementation of Nestlé’s CAI platform and solutions using relevant technologies, including but not limited to: Python, C#, Typescript, Azure AI services (Azure AI Hub, Azure AI Project, Promptflow, AI search, Docker).
• Develop and maintain Natural Language Processing (NLP) models and conversational flows.
• Integrate CAI solutions with Nestlé's existing systems and integrations.
• Ensure the security, scalability, and reliability of CAI solutions.
• Collaborate with Product Owners, Business Analysts, and other stakeholders to define technical requirements and specifications.
• Provide technical expertise and guidance to other team members.
• Troubleshoot and resolve technical issues related to CAI solutions.
• Create and maintain technical documentation.
• Stay up-to-date with the latest trends and technologies in Conversational AI.
• Provide Level 3 (expert analysis/resolution required) support requests from users and customers as channeled by the Support & Operations team.

We offer you 
We offer more than just a job. We put people first and inspire you to become the best version of yourself.

• Great benefits including competitive salary and a comprehensive social benefits package. We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.
• Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.
• Hybrid working environment with flexible working scheme. Our state-of-the-art campus is dog friendly and equipped with a medical center, canteen and areas to co-create network and chill!
• Recreation activities such as yoga, Zumba, etc. and a wide range of volunteering activities.

Minimum qualifications:

• Minimum of 7 years industry experience in software development, with a focus on Conversational AI, Natural Language Processing, or related fields.
• Solid understanding of software development principles, clean architecture, design patterns, and best practices.
• Strong programming skills in languages such as Python, C#, and/or Typescript.
• Experience with conversational AI platforms and tools.
• Leverage GenAI copilots to accelerate development, optimize workflows, and enhance code quality by iteratively refining implementations, debugging, and generating efficient solutions in parallel with traditional development processes.
• Experience with cloud platforms.
• Experience with cloud components like Azure App service, Storage Account, API management, Key Vault, App function.
• Experience with agile development methodologies.
• Strong problem-solving and analytical skills.   
• Ability to work independently and as part of a team.
• Fluency in English with excellent oral and written communication skills.
• Experience in working with cultural diversity.

Bonus points if:

• Experience with cloud platforms, particularly Microsoft Azure, and its AI services.

About the IT Hub 
At Nestlé IT, we are a diverse, global team of IT professionals in the biggest health, nutrition and wellness company of the world. We strive to create an environment where people are valued for who they are. We innovate every day through future ready technologies to create opportunities for Nestlé to delight consumers, customers and employees alike.  We collaborate with partners around the world to deliver tangible value at global scale. We continuously work to develop our people to be future ready.

About Nestlé 
We are Nestlé, the largest food and beverage company in the world, with a presence in more than 185 countries. With net sales of CHF 94.4 billion in 2022, the company has over 291,000 employees and 418 factories in 85 countries. Our values are based on respect: respect for ourselves, respect for others, respect for diversity, and respect for our future. Nestlé is dedicated to offering high-quality food and beverage products and services that contribute to the nutrition, health, and well-being of people, pets, and the planet. Additionally, it is committed to being a leading company in sustainability and achieving net zero greenhouse gas emissions by 2050. Want to learn more? Visit us at: www.nestle.com

We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.
Step outside your comfort zone; share your ideas, way of thinking and working to make a difference to the world, every single day. You own a piece of the action – make it count. 
 

Join Nestlé’s IT Hub #beaforceforgood
 

How we will proceed:

You send us your CV → We contact relevant applicants → Interviews → Feedback →   Job Offer communication to the Finalist → First working day