Senior Product Designer, Customer Lifecycle

Department: Design

Employment Type: Full Time

Location: Remote/Warsaw

Reporting To: Iakov Zapivakhin

Description

Tabby creates financial freedom in the way people shop, earn, and save, by reshaping their relationship with money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA, and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby has generated over $7 billion in transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing app of any fintech in the GCC region.
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.

About the role

We're looking for a Senior Product Designer to join our Customer Lifecycle Team, part of the Growth & Retention stream. This team is on a mission to drive long-term user value by shaping key lifecycle moments: onboarding, activation (aha-moment), reactivation, retention, and ongoing engagement.

You’ll play a leading role in designing the experiences that make users feel at home with Tabby — from their very first interaction to becoming loyal, repeat customers. Your goal: help users see and feel the value of Tabby in their everyday lives.

This includes building personalized, meaningful journeys that adapt to each user’s needs, behaviours, and shopping preferences.

Responsibilities

• Design intuitive onboarding experiences that build trust and guide users through their first steps with Tabby.
• Craft activation flows from scratch that lead users to their first “aha moment”—getting what they want now and paying later.
• Build personalized communication touchpoints in the app that guide and delight users throughout their lifecycle.
• Design retention and reactivation strategies, using personalization to remind users why Tabby matters to them.
• Create dynamic, adaptive experiences that respond to how users engage—so Tabby feels tailored to their habits and preferences.
• Collaborate closely with your product manager and also with product managers and designers from financial team, engineers, marketing, ux researchers, ux writer and data teams to deliver cohesive, end-to-end experiences.
• Use experimentation, user insights, and behavioral data to continuously refine and optimize what you build.

Skills, Knowledge & Expertise

• 4+ years of experience in Product Design with a focus on designing complex products and systems.
• Proven experience in building mobile apps and interfaces for large audiences.
• A solid portfolio that demonstrates your ability to create user-friendly, simple, and effective solutions.
•  Expertise in design tools like Figma and other industry-standard tools.
• Ability to transform complex business needs and user requirements into clear, user-friendly designs.
• Strong skills in data visualization and presenting actionable insights for users.

Benefits

Relocation and Employment
We offer remote work from anywhere in the world (our schedule is based on Dubai time though) and are happy to work out an individual relocation plan for you.

Our employees have the opportunity to choose a country for registration: at the moment those are Armenia, Georgia, Serbia, Portugal, Spain, the UAE, and Remote.

• We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
• A working environment that gives you autonomy and responsibility from day one.
• You should be comfortable with the idea that the quality of your work will influence the shape of your career.
• Participation in the company’s employee stock options program.
• PTO and a Flexible Benefits budget to meet your personal needs.

We are passionate about creating an inclusive, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow, and meet their goals (whatever they may be).
If this sounds exciting to you, we’d love to hear from you!