Senior IT Manager

Department: IT Operations

Employment Type: Full Time

Location: Egypt

Reporting To: Denis Ogarkov

Description

Tabby creates financial freedom in the way people shop, earn, and save by reshaping their relationship with money. Over 4,500,000 active users choose Tabby to stay in control of their spending and make the most out of their money. 

Over 15,000 global brands and small businesses, including H&M, Adidas, IKEA, SHEIN, noon, and Bloomingdaleʼs use Tabbyʼs technology to accelerate growth and gain loyal customers by offering flexible payments online and in stores. 

Tabby is active in Saudi Arabia, UAE, Egypt, and Kuwait and backed by leading investors including Sequoia Capital India, STV, PayPal Ventures, Mubadala Investment Capital, Arbor Ventures, and others.
We’re looking for a technically skilled and people-savvy leader to oversee Tabby’s IT infrastructure and office operations in Egypt and the UAE.  You will lead a small local team and support 1500+ employees across remote and physical environments, including managing mission-critical sites like our data center, customer support hub (600+ seats), and offices in different locations.

Key Responsibilities

IT Infrastructure & Network Management

• Design, implement, and maintain robust IT networks across multiple sites.
• Troubleshoot network and hardware issues independently, including during critical incidents.
• Lead the IT setup and support for call centers and high-availability data centers.

Office & Facility Operations

• Develop and enforce office policies and procedures across Egypt and UAE.
• Manage office logistics: supply ordering, equipment lifecycle, budgeting, and vendor relationships.
• Coordinate office builds and infrastructure design for new locations from the ground up.

Team Leadership & Coordination

• Manage and mentor a local team of 2–5 IT and admin professionals.
• Ensure all work is logged and tracked via Jira, promoting accountability and structure.
• Collaborate with internal stakeholders across departments to respond to requests and deliver solutions quickly.

Supplier & Vendor Management

• Negotiate contracts and secure favorable terms with suppliers across Egypt and UAE.
• Oversee procurement processes, ensuring timely delivery and cost-efficiency.
• Maintain relationships with vendors supporting hardware, networking, and office infrastructure.

Project & Stakeholder Management

• Lead infrastructure-related projects from planning to execution, keeping timelines and budgets on track.
• Act as a key point of contact for regional stakeholders, ensuring transparent communication and expectations management.
• Support onboarding/offboarding of employees, including IT account setup and hardware provisioning.

Skills, Knowledge & Expertise

Must-Have Technical Expertise

• Strong background in network engineering and IT infrastructure management.
• Proven ability to design, deploy, and maintain networks (certifications in Fortinet, Cisco, Juniper, or MikroTik are a major plus).
• Excellent troubleshooting and incident management skills, especially in high-pressure environments.
• Experience managing IT operations for large-scale support teams or call centers (600+ headcount).

Must-Have Soft & Strategic Skills

• Strong leadership experience with small teams and cross-functional collaboration.
• Experience working with enterprise-level organizations (1,000+ headcount), especially on complex infrastructure builds and office setup.
• Fluent in English; confident communicator with international stakeholders.
• Effective project management and task prioritization skills.

Big Plus

• Proficient in Windows Services (AD, Azure AD, Powershell), MacOS administration, and Citrix/VDI solutions.
• Familiar with Google Workspace, hardware support, and physical maintenance.
• Prior experience building and managing infrastructure across multiple office locations or countries.
• Certifications from Microsoft or relevant vendors.

Job Benefits

• A working environment that gives you autonomy and responsibility from day one.
• You should be comfortable with the idea that the quality of your work will influence the shape of your career.
• Health Insurance

We are passionate about creating an inclusive, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow and meet their goals (whatever they may be).
If this sounds exciting to you, we’d love to hear from you!