Feedzai is the world’s first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today’s most advanced cloud-based risk management platform, powered by machine learning and artificial intelligence. Feedzai is securing the transition to a cashless world while enabling digital trust in every transaction and payment type. The world’s largest banks, processors, and retailers trust Feedzai to protect trillions of dollars and manage risk while improving the customer experience for everyday users, without compromising privacy. Feedzai is a Series D company and has raised $282M to date. With a valuation of +$1.5B, the company's technology protects 900 million people in 190 countries. 

You:

The Business Analyst within Feedzai’s Professional Services team plays a critical role in bridging the gap between our clients’ business requirements and Feedzai’s cutting-edge fraud prevention and payments solutions. This role focuses on understanding client needs, maximizing the use of Feedzai’s solutions, and ensuring seamless delivery. The Business Analyst will bring expertise in payments, fraud detection, and prevention to identify business needs, propose tailored solutions, document user stories, and ensure functional testing aligns with requirements.

Your Day to Day:

• Collaborate with clients to assess solution fit, identify product gaps/alternatives, and document detailed business requirements, particularly in the fraud prevention domain;
• Serve as the Subject Matter Expert (SME) for Feedzai’s fraud and payments product offerings, providing guidance to internal and external stakeholders;
• Conduct current-state analysis of client systems and processes, designing optimized future-state process flows that align with fraud mitigation best practices;
• Document and validate customer requirements for each project, ensuring alignment with Feedzai’s product capabilities;
• Manage multiple projects simultaneously, demonstrating agility and the ability to shift focus as priorities evolve;
• Proactively identify and address potential solution gaps before they become client concerns, maintaining a focus on financial crime prevention;
• Collaborate with Project Managers to define project scope, timelines, and phased delivery approaches when necessary;
• Provide ad hoc project support to ensure successful, on-time delivery;
• Facilitate clear and effective communication between clients and Feedzai teams, asking insightful questions to align expectations;
• Support the Risk Analyst team by translating client requirements into actionable use cases for effective risk strategy;
• Work cross-functionally with internal teams to ensure a seamless customer journey and successful project outcomes.

You Have & You Know-how:

• Bachelor’s Degree in Business, Management, Engineering or similar field;
• Minimum of 4 years of business analysis experience in software development or implementation projects;
• Experience in financial services, specifically banking, payments, or fintech;
• Strong communication skills, with the ability to pass on complex ideas to diverse audiences;
• Customer-facing experience with the ability to build and maintain strong client relationships;
• Experience in writing detailed specifications, including user stories and acceptance criteria;
• Strong analytical and organizational skills;
• Ability to thrive in a fast-paced, dynamic environment and quickly learn new concepts and technologies;
• Experience with the full Standard Development Lifecycle (SDLC);
• Proficiency in project management tools like JIRA or Confluence;
• Experience with Visio or similar flowcharting software;
• Excellent verbal and written communication skills in Spanish and English (mandatory);
• Familiarity with API mapping and design;
• Availability to travel up to 15% of the time.

 #LI-Remote #LI-BX1

Your First 30-Days at Feedzai:

You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!

Life at Feedzai Instagram

Feedzai Culture

Feedzai is an Equal Opportunity Employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Feedzai does not accept unsolicited resumes from recruiters or employment agencies. 

Feedzai will use the personal data you provide us with by filling out this form for reviewing your application and to potentially negotiate a contract with you. Your personal data will be retained by Feedzai for 24 months following your application. Please see our Privacy Notice available at https://www.feedzai.com/legal/feedzai-candidate-privacy-policy/ and https://www.feedzai.com/legal/feedzai-california-candidates-privacy-policy/ for more information on how we process your personal data.