Overview

Job Description: Manager - Infrastructure Support

About Presight

Presight is an ADX-listed public company with Abu Dhabi based G42 as its majority shareholder and is the region’s leading big data analytics company powered by GenAI. It combines big data, analytics, and AI expertise to serve every sector, of every scale, to create business and positive societal impact. Presight excels at all-source data interpretation to support insight-driven decision-making that shapes policy and creates safer, healthier, happier, and more sustainable societies. Today, through its range of GenAI-driven products and solutions, Presight is bringing Applied AI to the private and public sector, enabling them to realize their AI strategy and ambitions faster.

Presight's Kazakhstan office serves as a strategic hub for cutting-edge data analytics projects in collaboration with reputed public and private entities. With a focus on initiatives such as smart cities, infrastructure development, and AI-powered projects, the Kazakhstan office plays a pivotal role in leveraging data-driven insights to drive positive societal impact and foster innovation. Led by a team of dedicated professionals, the office is committed to delivering high-quality solutions that address the evolving needs of Kazakhstan's dynamic landscape.

Position Overview

We are looking for an Infrastructure Support Manager to manage and coordinate technical support for hardware-software systems related to video surveillance and traffic violation detection infrastructure. This role involves overseeing the handling of user requests, supervising service activities, and ensuring reliable and efficient support of existing systems

Responsibilities

Key Responsibilities

• Receive and register support requests from users (e.g., operators, clients, maintenance staff).
• Process and categorize requests based on priority and issue type.
• Coordinate the resolution of incidents and service tasks with technical and service teams.
• Monitor performance and adherence to SLA requirements.
• Maintain documentation and reports related to incidents, problems, and service status.
• Communicate with third-party service providers for warranty and post-warranty support.
• Ensure continuous operation of existing infrastructure with minimal downtime.
• Comply with QHSE (Quality Health Safety and Environment), Business Continuity, Information Security, Privacy, Risk, Compliance Management, and Governance of Organizations policies, procedures, plans, and related risk assessments.

Qualifications

Requirements

• Understanding of hardware-software systems (e.g., cameras, servers, storage, communication networks).
• Experience working with service request management systems (Help Desk, Service Desk, ITSM).
• Ability to manage or support 24/7 technical operations when needed.
• Familiarity with support and maintenance regulations for IT and engineering systems.

Qualifications:

• Bachelor’s degree in Information Technology, Engineering, Telecommunications, or a related field.
• Master’s degree is preferred.
• Knowledge of IT support and infrastructure maintenance standards.
• Proficiency in tools such as Excel, Jira, or similar ticketing systems.

Experience:

• 7+ years of experience in technical support or infrastructure maintenance roles.
• Previous experience coordinating support teams or working with service vendors.
• Background in supporting video surveillance systems, traffic enforcement systems, or similar infrastructure is a plus.

Skills:

 Strong organizational and incident management skills.

• Ability to work under pressure and prioritize effectively.
• Competency in maintaining technical documentation and reports.
• Excellent communication skills (verbal and written) across technical and non-technical stakeholders.

This role is based in Astana, Kazakhstan

Join us at Presight, where we offer a culture of innovation, outstanding career growth opportunities, and competitive rewards. If you're eager to conquer new frontiers in AI and thrive in a dynamic environment, we welcome you to our community.

What working at Presight offers:

Culture: An open, diverse and inclusive environment with a global vision that encourages personal growth and focuses on ground-breaking, industry-first innovations.

Career: Accelerate your career through high-impact projects and access to resources for continuous growth and learning opportunities.