Product Manager, AI Product

Optus & AI   

At Optus, our vision is to become Australia’s most loved everyday brand with lasting customer relationships. For decades we’ve said yes when others have said no. This optimistic challenger spirit makes us who we are today.   

We’ve been using AI to improve the lives of our customers for almost ten years. From understanding the root cause of customer issues and proactively resolving them, to using it to inform our investment decisions, AI is embedded into what we do.    

With new cutting-edge tech at our fingertips, exciting partnerships under our belt and around every corner (Google and Samsung to name a couple), and a growing collective of talented people, we’re taking AI at Optus to the next level.    

We’re bringing together the most curious-minded people to solve real problems, connect Australians like never before, and help shape the future of Optus while we’re at it. And your future too. We’re already on our way, and ahead of lots of the competition. Now’s the time to go bigger than ever.     

This is no ‘quick win’ – we’re in this for the long haul because we know the positive impact it can make on our customers, communities and colleagues. We’re committed to doing it responsibly and ethically and we want you to be a part of it. You’re invited to join the Optus AI division.    
   
Launch cutting-edge tech   

Reporting to the Associate Director of Digital AI Product Management, this Product Manager will play a key role in delivering simple, intuitive, and exceptional digital experiences that elevate customer satisfaction from great to world-class. Operating within a fast-paced Agile environment in Optus’ Digital Hubs, this role sits at the cutting edge of digital innovation. Working across cross-functional squads aligned to the broader Digital Tribe, the Product Manager will focus on strategic execution across Service, Sales, and Digital AI. Their contributions will directly support the delivery of the Digital AI roadmap, with a focus on enhancing customer NPS, increasing revenue, and driving cost efficiencies. 

Your day to day will consist of...    

Lead a cross-functional squad through the full product lifecycle—from discovery to delivery—ensuring continuous improvement of AI-driven digital products. 

Transform complex customer challenges into simple, innovative solutions that create meaningful value for both customers and the business. 

Collaborate across teams to align service and sales strategies, secure stakeholder buy-in, and coordinate product dependencies and release planning. 

Manage and prioritise a roadmap of customer-focused initiatives that directly support the squad’s objectives and deliver tangible business impact. 

Proactively shape the product backlog with high-value AI use cases that drive measurable outcomes such as increased NPS, reduced costs, or improved conversion. 

Champion a digital-first mindset across the organisation, driving innovation and positioning Optus as a leader in seamless, customer-centric service and sales experiences. 

What makes you perfect for the role?    

Comfortable working in Agile environments and thrive in fast-paced, dynamic settings where priorities can shift quickly. 

Proven leadership experience guiding cross-functional teams—engineers, analysts, and testers—toward shared goals and outcomes. 

Strong communicator with the ability to simplify complex technical ideas for diverse stakeholders across business and technology. 

Naturally collaborative, solutions-focused, and always looking for ways to improve processes and outcomes. 

Brings a proactive, innovative mindset—constantly exploring ideas that improve customer experience and championing change with a positive, can-do approach. 

Deep understanding of modern development principles, design thinking, and experimentation frameworks like hypothesis-driven development and A/B testing. 

Optus is a place where we let you do you. We offer a range of benefits including:    

3 days in the office, 2 days remote – with flexible hours to suit!    

Inclusive paid parental leave with up to 14 weeks for the primary care giver    

All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’    

Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University)    

Connect at work through one of our employee-led volunteer groups: Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network    

Vibrant campus life and a variety of facilities including restaurants, cafes, gymnasium, GP, and post office.    

Easy travel to Sydney Campus: Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!    

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn!     

Intrigued but don't tick every box? We are building our AI capabilities and value diverse perspectives. If you're driven to join us on this journey, apply now - your passion matters more than a perfect match.    

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au along with your preferred method of contact and we will be in touch.    

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.