Do you like working on high impact incidents and problem solving?

Would you like the opportunity to solve critical technical challenges?

Act as a Trusted Advisor

The Incident Coordination team is part of the Infrastructure Engineering & Operations group. We're a team whose goals are ensuring that incidents are quickly mitigated, incident status is well communicated. We also ensure necessary and sufficient steps are taken, reducing the risk of recurrence of such incidents.

About the Team

You will be responsible for resolving major incidents that impact customers and/or our platform. You will identify the severity of incidents that warrant scrutiny. Thus ensuring priority is given to incidents based on the impact and/or hazards. The team will evaluate many factors to define the initial severity and the subsequent mitigation actions.

As an Incident Manager, you will be responsible for:

• Working to accurately define the severity level for incidents, ensuring proper priority is assigned to visible issues.
• Demonstrating an ability to quickly evaluate the overall impact of a given situation.
• Identifying, gathering, and leading a team of technical and non-technical people to mitigate complex incidents.
• Directing the troubleshooting and/or resource gathering of activities and engage other functions as required.
• Driving internal communication to ensure incident progress / status is communicated in a timely manner.
• Ensuring that Incident Phase 2 and Phase 3 actions are holistic and will prevent Incident Recurrence.

Do what you love

To be successful in this role you will:

• Have relevant experience as an Incident Manager with developed analytical and technical writing skills.
• Have knowledge of various internet related technologies (HTTP, DNS, network protocols, Unix, streaming).
• Be a good communicator who can disseminate information (verbal and written) in a clear manner.
• Be self-motivated and a team player capable of managing multiple priorities and commitments.
• Have experience developing methods and best practices for delivering outstanding service and participating in knowledge sharing.
• Be a team player who enjoys working in a dynamic and sometimes high pressure atmosphere.

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

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We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

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