ABOUT THE ROLE

You're passionate about making customers successful in the long term – even if you're not always in the spotlight? Then you’re in the right place! As a Customer Success Specialist, you’ll support our Account Management team in ensuring that our customers are well taken care of even after the contract is signed. Your role is all about pulling the strings behind the scenes: analyzing, planning, structuring – all to drive customer satisfaction and maximize product adoption.

YOUR RESPONSIBILITIES

• You develop 360-degree customer profiles and action plans for our key accounts – including internal structures, processes, and relevant stakeholders.
• In close collaboration with our Account Managers, you identify customer needs and provide the necessary tools and resources to strengthen relationships.
• You design and implement strategies that ensure our customers achieve their desired outcomes and increase adoption of our solutions.
• You gather and analyze customer feedback, work closely with the Product Team, and help continuously improve our offerings.
• You create best practices for post-sales processes and support our Account Managers in their day-to-day customer interactions.
• You keep an eye on key KPIs, identify risks and opportunities early on, and provide actionable recommendations for customer growth and retention.

YOUR BACKGROUND

• At least 3 years of experience in Customer Success, ideally in a SaaS environment
• A solid understanding of radiology workflows and in-depth knowledge of the healthcare sector
• Experience with post-sales processes and the ability to support other teams in driving customer satisfaction and retention
• Strong communication skills, a collaborative mindset, and a good sense for people – both internally and externally
• Analytical thinking and a knack for making data-driven decisions
• A proactive, solution-oriented approach and the ability to work independently
• Confident handling of CRM systems and Customer Success tools
• Fluent in German and English, both written and spoken

WHAT YOU CAN EXPECT

• Focus on what matters: At our company, competence, personality, and commitment are more important than formalities or the study program you chose.
• Your Impact: Your work helps make disease diagnosis faster, more precise, and more manageable.
• Your Team: Join a highly motivated, interdisciplinary team with fast decision-making processes and a collaborative atmosphere.
• Freedom to choose: Work remotely or from our office in Berlin-Kreuzberg—whatever suits you best.
• Benefits: Use your personal benefits budget flexibly and choose the perks that suit you best!