FlowX.AI is a next-generation AI platform helping global financial institutions modernize mission-critical processes and technology landscapes. Our platform empowers large banks and insurers to launch digital journeys at unprecedented speed, unlocking hundreds of millions in ROI while leveraging their existing core systems.

Role

As a Customer Success Manager your role is to enable, help, and provide oversight for the customer or partner team that is developing on the platform, making sure they are able to deliver against strategic priorities as set by executives.

Your day-today activities will include:

• Tracking and assessing progress of Customer /Partner teams against their transformation roadmap
• Identifying friction points, blockers early, and helping the Customer / Partner team resolving them to ensure momentum is never lost
• Collaborating closely with the FlowX Product team to drive the quick and efficient resolution of potential platform issues
• Ensure teams stay aligned with expectations and KPIs

This is what you'll need to succeed in this role:

• 3+ years of experience delivering complex IT projects, ideally in financial services
• A strong technical foundation—you’re comfortable working with engineers and product teams
• A structured, analytical mindset with the ability to distill complexity into actionable insights
• Excellent communication and stakeholder management skills in English (written and spoken)
• Confidence aligning executive priorities with on-the-ground execution

What's in it for you:

• Joining a product company in such early stages means you are invited to leave a print on the evolution of both the business and the product.
• Work directly with the tech and business leadership of European banks to transform digital banking experiences.
• Direct involvement in further building the team & the culture.
• Early-stage equity package to be considered

Location: Budapest