Do you get excited when you work closely with innovative technology such as AI and robots?Would you like to learn about logistics operations?Are you ready to discover the new exciting world of smart robots? If your answers are mostly yes, then you should keep reading. At Nomagic, we’re on a mission to automate human repetitive manual tasks with intelligent robotics. We’re now looking for a Customer Service Coordinator, who will coordinate operations at our customers’ site in Europe and represent our team onsite.
Offer essentials:
Long-term contract - working with customers across several locations in Europe
Adventure mode - the opportunity to develop with us new robotic systems onsite and frequent travels (hybrid mode of work)
Work with robots every day
Travel between different locations
Relocation package
English speaking environment
Some of the tasks you will take care of:
Coordinate support between our client and Nomagic team
Assist customers with issue resolution in a timely manner
Create documentation and train local teams on how to handle robot operations and maintenance
Deploy improvements to Nomagic software and hardware following instructions from our engineering team
Conduct preventive and reactive maintenance of the hardware of our solution: suction system, cabling, etc
Suggest improvements on processes, maintenance, and operations according to new learnings and errors
Represent remote team in meetings and other communication
What skills we’d like you to have:
Excellent communication skills in English (German as a plus)
Technical or logistics background
Customer satisfaction mindset
Capacity to interact with different systems in an efficient manner and quickly learn new sets of instructions
Ability to handle simple hardware and software tasks
Energy and hands-on attitude! Strive to get things done and find solutions, whatever it takes
What should you expect once you apply?
Short call with a Recruiter
45-minute Interview with Hiring Manager
30-minute Interview with one of the Customer Service Team Members
30-minute Interview with one of the Engineers
Important: expect detailed feedback regardless of our decision
