Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI.   We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.   Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the role:

We’re seeking a sharp, business-minded Commercial Counsel to join our growing legal team as our third legal hire. This is a unique opportunity to shape legal processes in a high-growth, cutting-edge AI company. You will work closely with Sales, Customer Success, Product, and Security teams to support and scale our commercial contracting function, while also helping manage risk across a wide array of legal areas.

Responsibilities: 

• Negotiate, draft, and manage a broad range of commercial agreements, including MSAs, NDAs, SOWs, order forms, and reseller agreements.
• Partner with cross-functional teams (Sales, Finance, Product, InfoSec) to streamline the contract lifecycle and support business objectives.
• Provide practical legal advice on data privacy (including GDPR, CCPA, and other global frameworks), security, and customer compliance matters.
• Build and refine internal playbooks, templates, and processes to improve speed and consistency in deal execution.
• Help drive compliance, policy development, and legal operations initiatives.
• Support a wide variety of legal matters beyond commercial work, including vendor agreements, product counseling, employment, and corporate governance as needed.

Qualifications We Value:

• J.D. from an accredited law school and admitted to practice in at least one U.S. jurisdiction.
• 2–5 years of legal experience, with a strong foundation in negotiating complex commercial technology agreements; in-house experience at a SaaS or AI company preferred.
• Deep understanding of data privacy and regulatory frameworks affecting tech businesses.
• Exceptional communication and interpersonal skills, with a practical, business-friendly approach to legal advice.
• Strong organizational and project management abilities; able to handle multiple priorities in a fast-paced environment.
• Comfortable operating autonomously while collaborating across teams

Perks & Benefits: 

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
• Flexible vacation time to promote a healthy work-life blend
• Paid parental leave to support you and your family
• Monthly Gym & Phone allowance
• Work from home office stipend to help you succeed in a remote environment
• Lunches and dinners included for in-office employees via Grubhub

Compensation: 

Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai