Responsibilities & Key Deliverables

Responsibilities:

• Develop and implement AI and machine learning (ML) models and algorithms
• Leverage generative AI (GenAI) models to create innovative solutions
• Utilize multimodal techniques to enhance the performance and capabilities of AI systems
• Collaborate with cross-functional teams to design and implement AI solutions
• Lead and manage the implementation of large-scale AI projects from conception to deployment
• Communicate findings and recommendations effectively to stakeholders
• Stay updated with the latest advancements in AI, machine learning (ML), and generative AI (GenAI)

Experience

• More than 3  years of experience in AI engineering or a related field
• Proven experience in call center automation and related AI solutions
• Demonstrated experience in the implementation of large-scale AI projects
• Experience with cloud platforms such as AWS, Google Cloud, or Azure
• Familiarity with big data technologies such as Hadoop or Spark

Qualifications

Bachelor's or Master's degree in AI, Data Science, Statistics, Computer Science, or a related field

General Requirements

Functional skills required to execute the role:

• Strong AI, machine learning (ML) skills
• Strong programming skills in languages such as Python, R, or SQL
• In-depth knowledge of machine learning (ML) algorithms and their applications
• Experience with AI techniques, frameworks, and generative AI (GenAI) models

Behavioral Competencies required

• Excellent problem-solving and analytical abilities
• Strong communication and collaboration skills
• Ability to work in a fast-paced, dynamic environment