Senior Document Control Manager

• Define, develop and implement an internal documentation auditing strategy to ensure accurate documentation content, efficient change management processes, and regulatory compliance
• Work with technical writers and cross-functional partners to drive documentation updates and publication according to schedule
• Develop and maintain department SOPs related to the quality system, document control, and the internal document audit process
• Co-business owner of the electronic Document Management System, including onboarding, implementation, maintenance, and issue support and resolution
• Actively create and program manage document lifecycle processes, including templates, document creation, revision control, document retirement, and approvals processes — be the operation’s “super-user” of a document management system
• Partner to drive the implementation of mission-critical documentation procedures to be used by frontline teams across geographies and by operations teams with diverse, sometimes conflicting priorities
• Coordinate with other document owners to ensure standardization and alignment of key operations procedures
• Facilitate cross-functional coordination of complex operations documentation process issues
• Lead the creation and life cycle of key source-of-truth documents and continuously update to reflect advancements in operations
• Continuously assess opportunities for improvement and lead improvement initiatives

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• Demonstrated ability to lead documentation management, project management, operations process development, or quality program development
• Experience owning the development and integration of new processes at a fast-paced company
• BA/BS or equivalent years of experience
• Excellent written/verbal communication and ability to effectively distill complex concepts into high-quality communications to diverse audiences
• Impeccable attention to detail and an independent, proactive work ethic to diffuse issues before they become problems
• Continuous improvement approach with a bias toward proactive process improvements
• Ability to approach the role as a trusted teammate with a can do and positive attitude
• Ability to manage workload to achieve results

Bonus points!

• Experience with quality processes and documentation management in safety critical and highly regulated industries such as transportation, pharmaceutical, food production, etc.
• Technical writing experience
• Operational experience with a large, 24/7 frontline workforce
• Mobility or transportation experience, particularly with a large fleet
• Entrepreneurial experience/ownership mentality or other innovation history
• Enthusiasm for the potential of autonomous driving to move life forward in our cities and improve road safety