What success looks like in this role:

We are seeking an experienced and proactive Senior Data Scientist to join our team, working on a high-impact project for a very keen customer who expects rapid iteration and tangible results. The role requires an individual who can handle open-ended data science problems in a high-stakes environment. You will need to quickly experiment with ideas, delivering insights and solutions efficiently, while also presenting findings to stakeholders at various levels of the business.
 

Key Responsibilities:

• Leverage NLP and generative AI to analyze Service Desk data, identifying trends and proposing strategies for reducing ticket volume and improving operational efficiency.
• Develop, fine-tune, and deploy machine learning models to enhance the accuracy and relevance of ticket categorization and resolution recommendations.
• Work closely with cross-functional teams to implement data-driven insights, ensuring solutions lead to measurable business outcomes.
• Present findings and actionable insights to stakeholders, ranging from technical teams to senior business leaders.
• Stay updated on advancements in NLP and generative AI, continuously experimenting with new techniques and integrating them into ongoing data analysis.
• Iterate quickly on ideas, responding to the dynamic needs and expectations of a high-impact customer.

You will be successful in this role if you have:

• A minimum of 5 years of experience in data science, with a proven track record of tackling open-ended data science problems in high-stakes environments.
• Expertise in applying NLP techniques and generative AI models to real-world data, with demonstrated impact on business outcomes.
• Strong proficiency in Python and its associated libraries for machine learning and data analysis (e.g., Pandas, scikit-learn).
• Excellent analytical and problem-solving skills, with the ability to translate complex data into clear, actionable insights for various stakeholders.
• Strong communication skills, particularly in presenting complex findings to both technical and non-technical business stakeholders.

Benefits

• Become part of our "Winning Culture"! An international and varied field of work with worldwide opportunities awaits you! We always strive for the optimum for our first-class customers from a wide range of industries!
• Corporate Social Responsibility and DEI standards (Diversity, Ethics and Inclusion) are very important to us and go far beyond the usual! Associate Impact Groups are formed on a voluntary basis to further develop and support our DEI standards internally.
• Our Unisys University is available to you according to your individual needs. An MBA sponsorship program is also available! Our goal is to help you realize your individual potential!
• International work opportunities abroad for all employees
• "Wellbeing & Employee Assistance Program": Your (mental) health is important to us and is treated confidentially by a neutral party!
• Solid qualification-, performance- & competence-based remuneration model, attractive pension scheme and various allowances
• Bonus/referral/incentive/recognition programs - we want you to feel appreciated at Unisys!
• Extended health insurance coverage also for private use 

Salary Range: 57.600 - 87.600 € gross annually depending on qualifications, competencies and experience

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.