Who we are
OTIV is a Ghent-based company leading the autonomous revolution in rail. We are on a mission to increase safety and efficiency in railway operations by teaching rail vehicles to drive autonomously. By making trains more efficient and safer, we actively contribute to a modal shift and a greener future. We bring this vision to life through a unique focus on the most challenging environments, including cities, shunting yards, and industrial sites. Thanks to high-profile partners and world-leading clients like Deutsche Bahn, SNCF Group, ArcelorMittal, and CAF, we deliver the future of railway operations today.

OTIV is an equal opportunity employer, committed to a work environment that supports, inspires, and respects all individuals, with merit-based personnel processes applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics. We aim to create an environment where all employees feel confident to bring their authentic selves to work.

What you will do
As the Operations Lead, you will manage and elevate our global Customer Success and Supply Chain teams, spanning various OTIV products. This key role involves scaling our supply chain processes and overseeing customer installation, support, and service to ensure seamless operations and lasting customer satisfaction.

You will be a member of the leadership team, collaborating closely with Sales and Tech leads to craft and execute a long-term operational strategy that fuels OTIV’s global expansion.

Key Responsibilities

• Lead and grow Customer Success and Supply Chain teams.
• Oversee installation planning, product installations, and maintenance.
• Gather product feedback and identify feature needs to enhance the customer experience.
• Manage procurement, production planning, inventory, and logistics.
• Develop a long-term operations strategy that surpasses customer requirements and supports global growth.

Requirements

• 10+ years of experience in operations management
• Proven success in operational leadership within a high-growth tech or hardware company/Startup.
• Strong hardware knowledge and experience.
• Excellent leadership, communication, and interpersonal skills, with the ability to influence cross-functional teams.
• Technical curiosity and proactive approach to problem solving 
• Experience in scaling product roll-outs is nice to have 
• Having experience in rail, automotive, or aerospace industries is a storng plus
• Familiarity with railway standards is a strong plus
• Fluent – and professional – English, both written and spoken

Benefits

• Full-time position with a competitive salary package.
• Work in an international, innovative start-up with growth opportunities.
• Flexible working hours to match your lifestyle.
• Hybrid work model, with an office in scenic Ghent, Belgium.
• Collaborative, transparent, and enjoyable company culture.
• Regular team events and offsite gatherings.
• 30 days of vacation.