Wishpond Technologies currently has the position of Fulfillment Director available, and we’re excited to tell you about it! INTERNAL APPLICATIONS CLOSE AT NOON PT, NEXT FRIDAY SEPTEMBER 27TH, 2024. AND BOTH AN UPDATED RESUME AND COVER LETTER EXPRESSING INTEREST IN THE POSITION ARE REQUIRED. OVERVIEWWe are searching for a Fulfillment Director to join our growing team on a temporary basis starting approximately October 1st, 2024. As this is a new role, it will be a temporary appointment for approximately 6 months, which will allow us to more closely align the responsibilities with the needs of the operation. Depending on the success of the chosen applicant, there is a potential of the position becoming permanent. This is a fully remote position, and the successful individual could be based anywhere in the world. You will work with an amazing remote team servicing and building relationships with clients based in the US and Canada. As a Fulfillment Director, you will oversee the Fulfillment departments of Wishpond including Design, Ads, SEO and Copywriting. In collaboration with the entire Team, the Fulfillment Director is responsible for the success of Wishpond Technologies.RESPONSIBILITIES • Oversee the performance management, career development, training, and recruitment of the Fulfillment Team, (Design, Ads, SEO and Copywriting).• Manage the relationships with clients, ensure client requirements are delivered, negotiate business outcomes, address escalations and deliver innovative growth, and retention strategies.• Address, with the team members of the Fulfillment team, the needs of the client and formulate a plan to support and deliver it.• Understand individual client requirements.• Ensure the development and continual refinement of the team.• Meet high levels of client satisfaction, retention, and credibility.• Other duties as assigned.QUALIFICATIONS• Minimum of 3 years experience in a leadership or managerial role overseeing team members with diverse backgrounds.• Proven experience with implementing policies, procedures, processes is required.• Self-motivated with the ability to establish goals and reach them.• Excellent communication skills with the ability to effectively interface with all levels and departments (internal and external) on a formal, informal, written and verbal basis.• Strong overall business and interpersonal skills, including planning, presentation skills, and business acumen.• As part of a diverse team, the ability to work both independently and collaboratively.• Must be a problem solver and results-driven.• Must be tech-savvy.• Organized, administratively strong.• Fluent in English (spoken and written). Knowledge of a second language is an asset.• Willing to participate in ongoing education and training for the role.• Intermediate to advanced Word, PowerPoint and Excel Skills.WORK ENVIRONMENT• It is expected that the successful candidate will provide their own workstation, computer, and headset and have a fast and reliable internet connection. Certain roles will be required to utilize and or download company-approved software.• The individual must be prepared to work standard business hours on EST or PST• Due to the nature of this role, we may verify backgrounds, including conducting employment references, criminal record, and credit checks.• Once hired, the successful candidate must provide a valid government-issued photo ID and proof of residential address as part of their onboarding process.GREAT REASONS TO JOIN OUR TEAM!• Fully remote position allowing you to work from your home anywhere in the world!• Exciting and dynamic environment with a great leadership team • Comprehensive training program and regular performance reviews to facilitate your success• Competitive compensation based on experience and proven abilities• Great referral programs with incentives and bonuses• Unbelievable product discounts when you use our products for your own business• A global workforce of multi-cultural and talented colleagues • A close-knit operation with amazing growth opportunities for your personal development• A high growth SaaS technology company publicly traded on the TSX Venture Exchange• Corporate headquarters in beautiful Vancouver, British Columbia, Canada• Access to our education credits program and so much more !ABOUT USFounded in 2009, Wishpond is a rapidly growing technology company providing digital marketing solutions targeted at small businesses. The cloud-based platform includes landing pages, social promotions, website pop-ups, online forms, and lead activity tracking. Wishpond has a dedicated team of professional project managers, designers, copywriters, and developers who provide marketing services tailored to our individual clients. Wishpond serves over 3,000 customers in various industries and sizes, from startups to large Fortune 500 companies. Wishpond has a rapidly growing global headcount and continues to hire dedicated and qualified employees and contractors who have what it takes to scale a successful software company.To learn more about Wishpond Technologies, please visit our website or any of our social media platforms: • Website: www.wishpond.com• Instagram: @wishpondofficial• Twitter: Wishpond• Youtube: Thewishpond• LinkedIn: WishpondAPPLICATION PROCESSIf you are interested in applying for this exciting opportunity, please provide an updated resume in English (PDF or Word formats only), quoting the position title in the subject line of your cover letter.Wishpond Technologies is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture that does not discriminate on the basis of disability, status, or any other basis protected under legislation We thank all applicants in advance for their interest in this position; however, due to the volume of applications we receive, we are unable to respond to phone, email, or agency inquiries. INTERNAL APPLICATIONS CLOSE AT NOON PT, NEXT FRIDAY SEPTEMBER 27TH, 2024. AND BOTH AN UPDATED RESUME AND COVER LETTER EXPRESSING INTEREST IN THE POSITION ARE REQUIRED.
