Company Description

https://pullmanphuquoc.com/

Job Description

We are seeking a dynamic and experienced Spa-Lifestyle and Recreation Manager to join our luxury resort in the beautiful island of Phu Quoc, Vietnam. As the Spa-Lifestyle and Recreation Manager, you will be responsible for overseeing all aspects of our spa and wellness facilities, ensuring exceptional guest experiences and driving the success of our wellness programs.

• Develop and implement innovative spa treatments, wellness programs, and recreational activities that align with current industry trends and guest preferences
• Lead and inspire a team of spa therapists, fitness instructors, and recreation staff to deliver outstanding customer service and maintain high standards of performance
• Manage the day-to-day operations of the spa and recreation facilities, including scheduling, inventory management, and maintenance
• Create and execute marketing strategies to promote spa services and increase revenue
• Monitor and analyze financial performance, prepare budgets, and implement cost-control measures
• Ensure compliance with health and safety regulations, and maintain the highest standards of hygiene and cleanliness
• Collaborate with other departments to create integrated wellness experiences for guests
• Handle guest inquiries, feedback, and complaints in a professional and timely manner
• Stay informed about industry trends and best practices to continuously improve spa and recreation offerings

Qualifications

• Bachelor's degree in Hospitality Management, or related field
• Minimum 03 years of experience in spa management or a related role within the luxury hospitality industry
• Proven leadership skills with the ability to motivate and develop a high-performing team
• Strong financial acumen and experience in budgeting and revenue management
• Excellent customer service skills and a passion for delivering exceptional guest experiences
• Proficiency in spa management software and Microsoft Office Suite
• In-depth knowledge of spa treatments, wellness practices, and current fitness trends
• Experience in developing and implementing successful marketing strategies for spa and wellness services
• Strong organizational and time management skills with the ability to multitask effectively
• Excellent communication and interpersonal skills
• Fluency in English; knowledge of Vietnamese language is a plus
• Spa management certification is preferred
• Understanding of Vietnamese culture and hospitality standards is an advantage

Additional Information

Competencies

• Excellent leadership, interpersonal and communication skills
• Detail-oriented and highly reliable in thorough execution and follow-through
• Ability to work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times