At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

About the Role:
We're looking for a hands-on Junior AI engineer to help us expand the internal use of existing AI tools and guide decisions on future adoption. In this role, you’ll explore how current AI features can improve daily work across teams, support internal education and onboarding, and surface opportunities for additional tools that align with business goals.

What You’ll Do:

• Identify and promote practical use cases for existing AI tools (e.g., writing assistants, analytics features, productivity enhancements).
• Support teams in integrating these tools into their workflows through hands-on help, documentation, and informal training.
• Gather feedback from users and share insights on usage, limitations, and potential improvements.
• Research and evaluate new AI tools for possible adoption, working with key stakeholders to assess fit and value.
• Stay current on AI trends and communicate relevant updates or risks to internal audiences.
• Build out identified use cases using the AI tools that are certified by Talkdesk.

What You Bring:

• Curiosity and passion for AI and emerging tech
• Strong communication and organizational skills
• Comfort using and learning digital tools
• Ability to translate technical concepts into plain language
• A proactive mindset and collaborative approach
• Hands on use of AI technologies

Bonus if You Have:

• Experience with tools like NotebookLM, Gemini, Rovo, ChatGPT, or similar
• Exposure to prompt writing, automation, or data analysis

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.