Perplexity is an AI-powered answer engine founded in December 2022 and growing rapidly as one of the world’s leading AI platforms. Perplexity has raised over $1B in venture investment from some of the world’s most visionary and successful leaders, including Elad Gil, Daniel Gross, Jeff Bezos, Accel, IVP, NEA, NVIDIA, Samsung, and many more. Our objective is to build accurate, trustworthy AI that powers decision-making for people and assistive AI wherever decisions are being made. Throughout human history, change and innovation have always been driven by curious people. Today, curious people use Perplexity to answer more than 780 million queries every month–a number that’s growing rapidly for one simple reason: everyone can be curious. 

About the role

We are seeking a skilled Technical Support Agent to join Perplexity AI. In this role, you will provide technical assistance to our diverse user base. The ideal candidate possesses strong knowledge of LLMs, prompting, troubleshooting, QA, and APIs, along with excellent communication skills and a passion for customer service.

Key Responsibilities

• Provide timely technical support to customers through various channels
• Investigate and troubleshoot reported issues with AI-generated responses, documenting findings to assist engineering teams
• Develop expertise in LLM products to provide insightful support and identify areas for improvement
• Guide customers through diagnostic and troubleshooting processes related to AI search and LLM usage
• Create reusable templates for the support team to efficiently handle common customer inquiries
• Educate customers on best practices for effectively leveraging Perplexity and API implementations
• Contribute to internal and customer-facing technical documentation and resources

Requirements:

• Solid understanding of large language models (LLMs) and it’s applications for search.
• Experience with prompting techniques and optimizing LLM performance for search and question-answering
• Familiarity with API implementations and troubleshooting
• Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users.
• Proven track record of providing high-quality tech support in a SaaS or software product environment
• Ability to multi-task, manage time effectively, and adapt to changing priorities in a fast-paced startup
• Proactive problem-solver with strong analytical and troubleshooting skills
• Customer-centric mindset with a passion for helping users and improving the product experience
• Excellent knowledge of Perplexity and its applications

If you are passionate about the future of AI technologies and want to help shape the evolution of AI search at a cutting-edge startup, we'd love to hear from you.